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- Tasks: Provide on-site IT support and maintain technology for clients in Swindon.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary and the flexibility of field-based work.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: 2+ years in IT support, full UK driving licence, and own vehicle required.
- Other info: Opportunity to work across various school sites and enhance your technical skills.
The predicted salary is between 26000 - 28000 £ per year.
A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities- Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
- Administer and maintain user accounts, devices, and system configurations.
- Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
- Maintain accurate records via an IT Helpdesk system.
- Liaise with third-party vendors and escalate issues where necessary.
- Conduct routine system checks, updates, antivirus monitoring, and documentation.
- Assist with onboarding/offboarding of users and devices.
- Travel regularly between school sites.
- 2+ years' experience in IT support (Windows 10/11, Mac OS, basic networking).
- Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions.
- Strong problem-solving and organisational skills.
- Excellent customer service and communication in educational settings.
- Must hold a full UK driving licence and have access to own vehicle.
Field Engineer employer: Network IT Recruitment Limited
Contact Detail:
Network IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Since this role involves a lot of communication with users, practice explaining technical concepts in simple terms. You might even want to prepare examples of how you've successfully resolved issues for non-technical users in the past.
✨Tip Number 3
Highlight your problem-solving skills by preparing scenarios where you had to troubleshoot IT issues effectively. Be ready to share these examples during your interview to showcase your ability to think on your feet.
✨Tip Number 4
Since the role requires travel between school sites, ensure you have a reliable vehicle and be prepared to discuss your availability for travel. This shows your commitment and readiness for the field-based nature of the job.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Mac OS. Emphasise any previous roles where you provided first- and second-line support, as well as your familiarity with Office 365 tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job requirements. Mention your problem-solving abilities and customer service experience, especially in educational settings.
Highlight Technical Skills: Clearly list your technical skills related to hardware/software issues, Active Directory, and device imaging. Provide specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with users or clients. This could be through training sessions, support calls, or written documentation.
How to prepare for a job interview at Network IT Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software issues, particularly with Windows 10/11 and Mac OS. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Communication Skills
Since this role involves providing support in educational settings, it's crucial to showcase your excellent communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you faced a challenging technical issue and explain your thought process in resolving it. This will show your analytical thinking and ability to work under pressure.
✨Familiarity with Tools and Systems
Make sure to mention your familiarity with Office 365 tools like Teams, SharePoint, and OneDrive. Discuss any experience you have with IT Helpdesk systems and how you maintain accurate records, as this is a key part of the job.
