Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a transformation team to enhance service delivery using ServiceNow.
- Company: Be part of a dynamic team focused on unifying enterprise architecture.
- Benefits: Enjoy remote work flexibility with occasional travel for workshops.
- Why this job: Make a real impact by streamlining processes and improving services.
- Qualifications: Experience in ServiceNow projects and strong communication skills required.
- Other info: 12-month contract outside IR35, ideal for those seeking meaningful work.
The predicted salary is between 48000 - 72000 £ per year.
I am seeking an experienced ServiceNow Business Analyst (BA) to join a transformation team on a high-impact, 12-month contract. As the end customer, they are embarking on a major programme to consolidate and streamline our fragmented enterprise architecture landscape into a unified ServiceNow platform. This role will be pivotal in helping us redefine and enhance how we deliver services across Voice, Data, IT, and Enterprise Orders.
Key Responsibilities:
- Act as the primary liaison between business stakeholders and technical teams to gather, analyse, and translate business requirements into effective ServiceNow solutions.
- Drive discovery sessions with cross-functional teams to identify existing processes, pain points, and improvement opportunities across service domains.
- Develop clear and concise documentation including business requirements, user stories, process flows, and acceptance criteria.
- Collaborate with ServiceNow architects, developers, and platform owners to ensure solutions align with strategic goals and platform best practices.
- Support the migration from legacy systems and fragmented solutions to a centralized ServiceNow platform.
- Lead UAT planning, coordination, and execution with end users.
- Contribute to change management and training materials to support successful adoption.
- Provide ongoing BA support through project lifecycle including delivery, testing, and post-go-live phases.
Skills & Experience Required:
- Proven experience as a Business Analyst on ServiceNow transformation projects.
- Strong understanding of ServiceNow modules (e.g., ITSM, CSM, Order Management, Telecom Service Management or similar).
- Experience working in large-scale enterprise environments with complex legacy systems.
- Demonstrated ability to map and optimise business processes across functional areas.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong documentation and requirements gathering expertise using Agile methodologies.
- Comfortable working remotely with occasional travel as needed.
Contract Details:
- Contract Length: 12 Months
- IR35 Status: Outside IR35
- Working Model: Remote First (UK-Wide) with some expected travel to key sites for workshops and stakeholder engagement.
Senior ServiceNow Business Analyst employer: Nelson Frank
Contact Detail:
Nelson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Business Analyst
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend webinars, join forums, and connect with current or former ServiceNow Business Analysts on LinkedIn. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and updates in ServiceNow. Being knowledgeable about new features and best practices will not only boost your confidence but also demonstrate your commitment to staying current in the field during interviews.
✨Tip Number 3
Prepare for scenario-based questions that focus on your experience with business analysis in ServiceNow projects. Think of specific examples where you've successfully gathered requirements or improved processes, as these will showcase your expertise effectively.
✨Tip Number 4
Research the company’s current use of ServiceNow and any recent projects they’ve undertaken. Tailoring your discussions around their specific needs and challenges can set you apart from other candidates and show that you’re genuinely interested in contributing to their success.
We think you need these skills to ace Senior ServiceNow Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in ServiceNow transformation projects. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the ServiceNow platform and your ability to drive discovery sessions. Mention specific examples of how you've mapped and optimised business processes in previous roles.
Highlight Communication Skills: Since excellent communication and stakeholder management skills are crucial for this role, provide examples in your application that illustrate your ability to liaise effectively between technical teams and business stakeholders.
Showcase Agile Methodologies: Emphasise your experience with Agile methodologies in your application. Detail any relevant projects where you gathered requirements and developed documentation, as this aligns with the expectations of the role.
How to prepare for a job interview at Nelson Frank
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow modules during the interview. Be prepared to discuss specific projects where you successfully implemented solutions, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of examples from your past experiences where you identified pain points and drove improvements, particularly in large-scale enterprise environments.
✨Emphasise Communication Skills
As a Business Analyst, you'll need to liaise between technical teams and business stakeholders. Be ready to provide examples of how you've effectively communicated complex information to non-technical audiences, showcasing your facilitation and stakeholder management skills.
✨Demonstrate Agile Methodology Knowledge
Since the role requires expertise in Agile methodologies, be prepared to discuss how you've applied these principles in your previous work. Share specific instances where you gathered requirements and documented user stories, as this will show your alignment with the company's processes.
