Course Advisor

Location: London

Department: Commercial

About the job

Reporting to the Head of Commercial Operations, the Course Advisor has responsibility for advising applicants through all stages of the enrolment process. Throughout the process ensuring compliance with Regent College London admission policies and providing excellent customer service, resulting in the successful recruitment of high calibre students to Regent College London study centres in London. This role will be dedicated to solely recruiting for St Mary's University, Twickenham, London Sports courses offered by Regent College London. The role requirements may change subject to business needs.

Main Duties and Responsibilities:

• Support the Head of Commercial Operations in recruiting new students to Regent College London study centres in London in order to meet the annual recruitment targets.
• Be responsible for the recruitment of suitably qualified students on to programmes at Regent College London study centres in London.
• Educate applicants about Regent College London programmes, offering solutions based on individual needs and motivations.
• Promote Regent College London in a positive, passionate and transparent manner.
• Have a thorough understanding of the programmes available and establish him/herself as an expert.
• Actively engage with applicants using a variety of mediums, ensuring all communication is documented on the CRM system, clearly detailing all history.
• Build relationships with applicants by delivering high levels of service, sometimes over an extended period.
• Participate in events aimed at building awareness of the Regent College London brand and through these events generating new leads to support student recruitment.
• Build relationships and work closely with schools, colleges, agents and local businesses to again promote the Regent College London brand with the aim to support student recruitment for blended learning.
• Achieve target conversion rates for leads received over a given period of time.
• Develop an advanced understanding of the systems and tools necessary for navigating and managing workflow and pipeline.
• Achieve Regent College London call and engagement quality standards.
• Achieve Regent College London individual and team targets each intake.
• Support Student Support to ensure high levels of service are provided to all students with and ensure high levels of retention.
• Demonstrate a transparent audit trail for all applicants.
• Where applicable, assist with engagement coaching/training, helping to raise the standard of calls and sharing of best practice.
• Demonstrate active involvement in team meetings, offering solutions and ideas to help increase the efficiency and effectiveness of the team.

Behavioural competencies

• Is a self-motivator with strong initiative and ambition to succeed.
• Must be able to establish and develop productive relationships and clearly communicate ideas and information to all levels of people, both internal and external to the company.
• Demonstrates enthusiasm and passion for delivering excellent customer service and business growth.
• Has the ability to collaborate with others to achieve agreed objectives.
• Generates genuine enthusiasm and commitment to key business priorities and acts as a compelling role model.
• Demonstrates genuine desire to develop self and others.
• Drives and encourages the practice of continuous improvement and organisational change; positively embraces change and new ideas.
• Plans, organises and prioritises effectively to deliver business objectives. Meets deadlines, monitors activities and manages resources well.
• Takes personal responsibility for problems and their solutions; uses sound judgement in arriving at prompt decisions that spur action.

As a term of your employment you may be required to undertake such other duties as may be required of you in the post and department mentioned above or, in another post in any of the company’s other departments. This is a description of the job as it is at present constituted. It is the practice of the Company periodically to examine employees’ job descriptions and to update them to ensure they relate to the job as being performed or, to incorporate whatever changes are being proposed. This procedure is jointly conducted by each Manager in consultation with those working directly to him or her. You will, therefore, be expected to participate fully in such discussions. It is the company’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on change to your job description consistent with your classification within the company after consultation with you.