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- Tasks: Join our team to install fibre in homes and businesses across South Wales.
- Company: Ogi is a leading Welsh telco focused on building a full fibre network.
- Benefits: Enjoy a full-time, permanent role with training and certifications provided.
- Why this job: Be part of a purpose-driven team shaping the future of digital services in Wales!
- Qualifications: Experience in fibre installation is preferred; we welcome all skill levels.
- Other info: Flexible working hours and a focus on health & safety are key aspects of this role.
Service Operation Engineer – South Wales
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Ogi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full fibre services to communities across south Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor.
With four new offices and hundreds of jobs created since our multi-million-pound investment, we’re proud to be an employer of choice in Wales. Join a purpose-driven team with a culture rooted in innovation that’s shaping the future of digital services in Wales!
We are looking to add to our Install Engineer crews across South Wales and at the moment are looking for people to work specifcially in our West, patches; working to ensure the delivery of assigned fibre installations.
About you…
This is a full-time, permanent position, and we are looking for candidates with various skill levels, from junior to senior, who have experience in a position providing fibre installation services inside of customer premises (residential and business customers).
You should be Health & Safety conscious and have great attention to detail, as well as –
* Experience & knowledge of fibre including FTTP installation
* Excellent communication skills to deal effectively and professionally with customers
* Proactive attitude in the resolution of engineering obstacles, conferring with management & ensure compliance processes and procedures
* Flexibility to undertake works outside core working hours
* Any awareness & understanding of BT Open reach network and PIA
* Network build understanding – Ducts & poles, be able to read a plan drawing
* Awareness and understanding of COSHH
We’re also looking for certifications including –
* NRSWA – unit 2 signing, lighting & guarding
* N28
* SA001 safety overhead
* SA002 safety underground
* IPAF
* S7 PIA Sub Duct and Cable Installation Underground
* S8 PIA Cable Installation Overhead
(we provide full training and certifications so if you don’t have the above but do have experience please still get in touch)
These are key roles as they support our vision to provide a customer-focused experience by delivering a quality, professional, friendly and personable service.
What you’ll be doing…
This is a full-time field-based role where you’ll be responsible for all install activities; day to day responsibilities will include, but not be limited to:
* Installing fibre in customer business and residential premises
* Undertaking daily checks of vehicles, tools, equipment and PPE prior to leaving the depot.
* Ensuring the customer understands the use of the WIFI and various broadband devises installed within their premises
* Undertaking all job-specific risk assessments and method statements. Report and health & Safety incidents and ‘Near Misses.’
* Carrying out underground & overhead installations
* Undertake small civils works
* Ensure the customer connection is made first time, every time and that the customer has service at the time of leaving their premises
Next Steps?
Please get in touch for a confidential chat, or to see the full job description. If you don\’t consider yourself as ticking all of the requirements but you think you\’d be a good fit for us feel free to message for a chat too
Telecoms Engineer employer: Spectrum Fibre Limited T/A Ogi
Contact Detail:
Spectrum Fibre Limited T/A Ogi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Engineer
✨Tip Number 1
Familiarize yourself with the specific fibre installation techniques mentioned in the job description, such as FTTP installation. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have with customer service, especially in technical roles. Being able to communicate effectively with customers is crucial for this position, so be ready to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
If you have any certifications related to health and safety or fibre installation, make sure to mention them. Even if you don't have all the required certifications, showing a willingness to learn and obtain them can set you apart from other candidates.
✨Tip Number 4
Research Ogi and their operations in South Wales. Understanding their mission and values will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Telecoms Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Telecoms Engineer position. Understand the key responsibilities and required skills, especially those related to fibre installation and customer service.
Highlight Relevant Experience: In your application, emphasize any previous experience you have with fibre installations, customer interactions, and health & safety practices. Use specific examples to demonstrate your skills and knowledge.
Show Your Proactive Attitude: Ogi values a proactive approach to problem-solving. In your cover letter or personal statement, share instances where you successfully resolved engineering challenges or improved processes.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention any relevant certifications you hold, such as NRSWA or IPAF, and express your willingness to undergo further training if needed.
How to prepare for a job interview at Spectrum Fibre Limited T/A Ogi
✨Show Your Technical Knowledge
Be prepared to discuss your experience with fibre installations, especially FTTP. Highlight any specific projects you've worked on and the challenges you faced, as well as how you overcame them.
✨Demonstrate Communication Skills
Since this role involves interacting with customers, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with clients in the past.
✨Emphasize Health & Safety Awareness
Discuss your understanding of health and safety regulations relevant to the telecoms industry. Mention any certifications you have and how you ensure compliance during installations.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your proactive attitude in resolving engineering obstacles. Think of specific instances where you identified a problem and took initiative to find a solution.
