Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformation by integrating systems and cultures for a unified organisation.
- Company: Join a dynamic company reshaping operations for better client and employee experiences.
- Benefits: Enjoy flexible hybrid working and a vibrant, fast-paced environment.
- Why this job: Be a rebel thinker and shape the future of operations with diverse perspectives.
- Qualifications: 6+ years in operations or consulting; strong process documentation skills required.
- Other info: Must be eligible to work in the UK; reports directly to the VP, Operations.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We’re entering a new chapter - integrating multiple legacy companies into one bold, unified organisation. It’s fast-paced, full of moving parts, and rich with opportunity. We’re not interested in business-as-usual; we’re building a business that works better for our people, our clients, and the system we support.
As Senior Operations Manager, you’ll be a key architect of this transformation. This isn’t just about keeping things running; it’s about stitching together systems, structures, and cultures into something new and future-ready. You’ll build tools and processes, improve our workflow, and create clarity from complexity. Respecting the technical, delivering the practical!
You’ll work across all service lines, including Patient Services, Launch Excellence, Market Access, Insights & Analytics, Medical Affairs, Marketing Excellence, and Contract Commercial Services - helping define how we deliver value, share knowledge, and scale with integrity.
This role is for you if you’re energised by change, naturally curious, and have a healthy disregard for “how it’s always been done.” We believe in Rebel Thinking - challenging norms, welcoming diverse lived experiences, and drawing strength from multiple perspectives. This role is for someone who wants to shape what comes next.
What are the key ingredients needed for the role?
- Knowledge Management Leadership
- Maintain and enhance the internal knowledge management system
- Ensure content is captured consistently, easily accessible, and supports project delivery
- Build training and engagement programmes to drive usage
- Report on metrics and drive improvements to knowledge utilisation
- Project Lifecycle Governance
- Manage and continually improve project opening and closing processes
- Ensure procedures are followed consistently across service lines
- Embed project hygiene expectations through SOPs and training
- Feedback Loop Ownership
- Oversee the end-to-end client feedback process
- Analyse feedback and partner with the VP Operations and service line leads to translate findings into actionable improvements
- Content & Resource Development
- Own the generation and regular upkeep of project case studies and analogues
- Support storytelling and business development by capturing impact and lessons learned across key engagements
- SOP Development & Documentation
- Write and maintain clear, scalable operational SOPs across the business
- Support implementation and ensure SOPs are embedded and regularly reviewed
- Strategic Planning Coordination
- Coordinate and track annual, quarterly and monthly planning processes
- Manage strategic planning trackers and follow-up cadences
- Support metric tracking and flag delivery risks
- Operations Manual Oversight
- Maintain and improve the Operations Manual as a single source of truth
- Ensure it reflects up-to-date systems, expectations, and tools
Who are you?
- Rebel thinker
- Passion for operations, structure, and continual improvement—advancing technical excellence while delivering the practical.
- Detail-oriented and systems-minded
- Experience in or strong familiarity with change management
- Comfortable working across global service lines (including Patient Services, Launch Excellence, and Market Access)
- Remote stakeholder management and holding teams accountable
- Experience with ambiguity, autonomy, and driving execution
- Thrives in fast-paced, dynamic environments
- Based in the UK or EU with flexibility to occasionally work across time zones (including US on occasion)
- Reports directly to the VP, Operations
What qualifications are required?
- Essential
- 6+ years’ experience in an operations or consulting environment, preferably in a high-growth or professional services firm
- Strong experience with process documentation, knowledge systems, and operational best practices
- Experience working cross-functionally across multiple business units or geographies
- Skilled at translating ambiguity into structured processes
- Detail-oriented with excellent written communication skills
- Comfortable with change and able to bring others on the journey through clear documentation and training
- Familiarity with working across global teams and supporting international service lines
- Desirable
- Life sciences industry background/knowledge
- Change management experience or formal training is highly desirable (e.g.: experience in acquisition/integration, and/or scaling businesses)
- A degree or certification in project management (e.g., PMI, PRINCE2, APM)
Logistics
- Must be eligible to work in the UK
- Flexible working
- Hybrid work model, with office in London.
- Permanent, full-time role
Global Senior Operations Manager employer: Fiecon
Contact Detail:
Fiecon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the concept of Rebel Thinking, as it's a core value for us. Show how your unique experiences and perspectives can contribute to challenging norms and driving innovation within our operations.
✨Tip Number 2
Highlight your experience in change management during discussions. Be prepared to share specific examples of how you've successfully navigated ambiguity and implemented structured processes in previous roles.
✨Tip Number 3
Demonstrate your ability to work cross-functionally by discussing past projects where you collaborated with diverse teams. Emphasise your skills in stakeholder management and how you held teams accountable for their contributions.
✨Tip Number 4
Prepare to discuss your approach to maintaining operational excellence. Share insights on how you've developed or improved knowledge management systems and SOPs, ensuring they are user-friendly and effective.
We think you need these skills to ace Global Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and consulting, especially in high-growth environments. Emphasise your familiarity with change management and cross-functional collaboration.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for operations and your ability to drive change. Mention specific examples of how you've improved processes or managed projects in the past.
Highlight Key Skills: In your application, clearly outline your skills in knowledge management, project lifecycle governance, and strategic planning. Use bullet points for clarity and impact.
Showcase Your Rebel Thinking: Demonstrate your 'Rebel Thinking' mindset by providing examples of how you've challenged norms and implemented innovative solutions in previous roles. This aligns with the company's values and mission.
How to prepare for a job interview at Fiecon
✨Showcase Your Change Management Skills
Given the role's focus on transformation, be prepared to discuss your experience with change management. Share specific examples of how you've successfully navigated ambiguity and led teams through transitions, highlighting your ability to bring clarity and structure.
✨Demonstrate Your Detail Orientation
As a Senior Operations Manager, attention to detail is crucial. Prepare to discuss how you ensure accuracy in process documentation and operational best practices. Bring examples of how your meticulous approach has positively impacted project outcomes.
✨Emphasise Cross-Functional Collaboration
This role involves working across various service lines. Be ready to talk about your experience collaborating with different teams and how you’ve managed remote stakeholder relationships. Highlight any successful projects that required cross-functional teamwork.
✨Prepare for Questions on Metrics and Improvements
The job requires reporting on metrics and driving improvements. Think about how you've used data to inform decisions and enhance processes in previous roles. Be prepared to discuss specific metrics you've tracked and the actionable insights derived from them.
