Security Team Member

This role will become part of the Wallace Collection’s 13 person Security Team and will report to a designated Security Team Supervisor. The post holder will protect the Collection’s artworks and infrastructure and ensure the safety and security of staff, visitors and contractors in line with the Collection’s rules and regulations.

Security Team Members control and facilitate access by staff, vehicles, the public and all other persons engaged with the business of the Collection, taking direction from line managers as necessary. This role also takes a lead in compliance tasks with a focus on health, safety and security ensuring the highest standards, both internally within our teams and from external contractors. The postholder will provide a professional and proactive security control room operation, utilising security systems and technology, while maintaining their good function.

The Security Team play an instrumental part in dealing with extraordinary events both of a Security and Safety nature that require an immediate response. These may include emergency situations such as fire, theft, vandalism or medical incidents, or implementing the Collection’s Major Emergency and salvage procedures.

• Visitor Experience
  • Maintain order by ensuring that all personnel with permitted access to the site conform to the standards and behaviour as set out in the Collection’s regulations and general rules.
  • Provide cover and or support for staffing public access points to the building and support the Gallery Team members by providing a physical presence in the Galleries as required.
• Health and Safety
  • Report and deal with incidents in liaison with line managers, apply basic first aid where appropriate training has been given, clear sites and the building in case of fire/emergency in liaison with other relevant trained personnel.
  • Protect the site through internal patrolling, carrying out appropriate searches and using firefighting equipment (subject to be qualified to do so).
  • Consistently apply the necessary controls and procedures to protect the Collection, the building and contents from loss or damage.
  • Monitor contractors on site, ensure regulations are followed, health and safety best practice is observed and to report any incidents or concerns to line managers as appropriate.
• Control Room
  • Continually observe staff access points, check authority to enter the Collection, issue keys, temporary passes, lock and unlock access points, check bags, vehicles on a 24-hour basis.
  • Staff the Control room, operate CCTV, security systems, fire alarms and public address systems in liaison with line managers.
  • Observe and report environmental conditions to Facilities management.
  • Responsible for the safety of all equipment in the Control Room.
  • Provide clear, accurate written reports of all/any Security incidents.
• Other
  • Carry out any other reasonable duties as directed by line managers.

• At least 12 months experience working in the field of security.
• Experience of working in a team within a busy security function.
• Experience of working with Outlook, Word, and databases, including monitoring rota systems.
• Knowledge of the operation of security systems ideally in a museum setting or similar.
• Knowledge of legislative frameworks, including fire regulations, and health & safety operational procedures.
• Good written and oral communication skills.
• Ability to interact effectively with a range of internal and external stakeholders and good judgement in knowing when to make decisions or refer situations to managers for help or advice.
• Strong organisational and time management skills.
• Ability to effectively communicate with all staff, visitors and contractors on a face-to-face, telephone and email basis.

How to Apply: Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 20/07/2025. Please note late applications or applications via a CV will not be considered.

Interviews for the role will take place on 24/07/2025 and 25/07/2025. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview.

Start date: As soon as possible. Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.