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- Tasks: Lead the implementation and management of a new CRM system across UK art galleries.
- Company: Join a prestigious art gallery group renowned for its cultural significance in the UK.
- Benefits: Enjoy a comprehensive benefits package and career development opportunities in a vibrant environment.
- Why this job: Be part of transforming customer relationships in the art world while enhancing your professional skills.
- Qualifications: Proven CRM implementation experience and strong project management skills are essential.
- Other info: Flexibility may be available post-implementation; regular travel across the UK is required.
The predicted salary is between 42500 - 57500 £ per year.
Our client, a leading art gallery group operating prestigious galleries across the UK, is seeking an experienced Group CRM Manager. This is a pivotal role that will initially focus on implementing a new CRM system across their entire gallery network, before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations.
Key Responsibilities
- Lead the end-to-end implementation of a new CRM system across all UK gallery locations
- Develop detailed project plans, timelines, and milestones for system rollout
- Coordinate with IT teams, external vendors, and gallery management to ensure seamless implementation
- Design and configure CRM workflows to meet the specific needs of the art gallery sector
- Conduct comprehensive data migration from existing systems while maintaining data integrity
- Create and deliver training programs for staff across all gallery locations
- Establish testing protocols and quality assurance processes throughout implementation
Ongoing Management Phase
- Manage and optimize CRM system performance across the entire gallery network
- Develop and implement CRM strategies to enhance customer engagement and retention
- Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance
- Ensure consistent CRM usage and best practices across all gallery locations
- Provide ongoing training and support to gallery teams nationwide
- Monitor system performance and coordinate with technical teams for maintenance and updates
- Drive continuous improvement initiatives to maximize CRM effectiveness
Essential Requirements
- Proven experience implementing CRM systems - this is critical for success in this role
- Strong project management skills with experience managing complex, multi-location rollouts
- Excellent understanding of CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)
- Experience in data migration and system integration
- Strong analytical skills with ability to create meaningful reports and insights
- Excellent communication and training skills for working with diverse teams
- Ability to travel regularly across the UK to support gallery locations
- Experience working in retail, hospitality, or customer-focused environments preferred
Desirable Requirements
- Background in arts, culture, or luxury retail sectors
- Experience with customer segmentation and targeted marketing campaigns
- Knowledge of GDPR and data protection requirements
- Training or certification in relevant CRM platforms
- Experience managing customer loyalty or membership programs
What They Offer
- Opportunity to work with a prestigious art gallery group
- Career development in a growing, culturally significant organization
- Exposure to the vibrant UK art scene
- Comprehensive benefits package
- Professional development opportunities
Working Arrangements
- Full-time position: 5 days per week
- Based in the client's Central London office
- Regular travel required to gallery locations across the UK
- Some flexibility may be available once system implementation is complete
Group CRM Manager employer: Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
Contact Detail:
Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CRM Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce or HubSpot. Having hands-on experience or certifications in these systems can significantly boost your chances of standing out.
✨Tip Number 2
Highlight any previous experience you have with project management, especially in multi-location rollouts. Be prepared to discuss specific challenges you faced and how you overcame them during your implementation projects.
✨Tip Number 3
Showcase your analytical skills by preparing examples of reports or insights you've created in past roles. This will demonstrate your ability to measure customer interactions and sales performance effectively.
✨Tip Number 4
If you have a background in arts or luxury retail, make sure to weave that into your conversations. Understanding the unique aspects of the art gallery sector can set you apart from other candidates.
We think you need these skills to ace Group CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, project management, and any relevant roles in the arts or customer-focused sectors. Use specific examples that demonstrate your skills in implementing CRM solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and how your background aligns with the role of Group CRM Manager. Mention your understanding of CRM platforms and your ability to manage complex projects effectively.
Showcase Relevant Experience: When detailing your work history, focus on your achievements related to CRM implementation and management. Include metrics or outcomes that illustrate your success in previous roles, especially in multi-location environments.
Highlight Communication Skills: Since the role requires training staff and collaborating with diverse teams, emphasise your communication skills. Provide examples of how you've successfully trained others or led teams in past positions.
How to prepare for a job interview at Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems, especially any specific platforms like Salesforce or HubSpot. Be prepared to discuss past implementations and how you overcame challenges during those projects.
✨Demonstrate Project Management Skills
Since this role involves managing complex, multi-location rollouts, be ready to share examples of your project management experience. Discuss how you developed project plans, coordinated with teams, and ensured timely delivery.
✨Prepare for Data Migration Discussions
Given the importance of data integrity in this role, brush up on your knowledge of data migration processes. Be prepared to explain how you've handled data migration in the past and the strategies you used to maintain accuracy.
✨Emphasise Communication and Training Abilities
This position requires excellent communication skills for training staff across various locations. Think of examples where you've successfully trained teams or communicated complex information clearly, and be ready to share those stories.
