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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and maintain systems for a mission-driven organisation.
- Company: Join a not-for-profit focused on cybersecurity and intelligence, making a real-world impact.
- Benefits: Enjoy a hybrid work model, collaborative team environment, and opportunities for professional growth.
- Why this job: Be part of a close-knit team solving tech problems that matter in the cybersecurity space.
- Qualifications: Experience in IT support, knowledge of Windows, Microsoft 365, and strong troubleshooting skills required.
- Other info: Certifications like Microsoft or CompTIA A+ are a bonus; apply quickly as interviews are happening fast.
The predicted salary is between 28800 - 43200 £ per year.
Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space.
You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations while contributing to a secure and reliable tech environment.
What You’ll Be Doing
- Responding to support requests via phone, email, or in person
- Troubleshooting hardware, software, and network issues
- Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals)
- Managing onboarding and offboarding tasks for new starters and leavers
- Performing routine system maintenance, updates, and fault diagnostics
- Escalating complex issues to 2nd Line Support or external providers
- Keeping documentation up to date and delivering a high standard of customer service
- Participating in an on-call rota to support out-of-hours requirements
What We’re Looking For
- Experience in an IT support or service desk role
- Strong understanding of Windows 10/11, Microsoft 365, and Azure administration
- Familiarity with Linux systems (e.g., Ubuntu)
- Knowledge of desktop and laptop hardware, along with basic networking
- Excellent troubleshooting and communication skills
- A proactive attitude, with a willingness to learn and adapt
- Certifications such as Microsoft, CCNA, or CompTIA A+ are a plus
Ready to take the next step in your IT support career? Apply now — interviews are moving quickly.
Support Analyst – IT Operations employer: Bestman Solutions
Contact Detail:
Bestman Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst – IT Operations
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help you illustrate your troubleshooting abilities and how you can contribute to maintaining a smooth IT environment.
✨Tip Number 3
Research Bestman Solutions and their mission in the cybersecurity space. Understanding their goals and values will allow you to tailor your responses in interviews, showing that you're not just looking for any job, but are genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss your experience with customer service, as this role requires delivering high standards of support. Think of specific instances where you provided excellent service, especially in challenging situations, to highlight your communication skills.
We think you need these skills to ace Support Analyst – IT Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasise your understanding of Windows 10/11, Microsoft 365, and Azure administration, as well as any familiarity with Linux systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive attitude. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to a secure tech environment.
Highlight Certifications: If you have certifications like Microsoft, CCNA, or CompTIA A+, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical colleagues.
How to prepare for a job interview at Bestman Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and Azure administration. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Demonstrate Your Communication Skills
As a Support Analyst, you'll need to communicate effectively with both technical and non-technical colleagues. Practice explaining complex technical concepts in simple terms, and be ready to showcase your customer service skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Prepare for scenarios where you might need to resolve hardware or software issues, and think through your thought process on how you would approach these problems.
✨Express Your Willingness to Learn
The role requires a proactive attitude and a willingness to adapt. Be sure to convey your enthusiasm for learning new technologies and your commitment to staying updated in the ever-evolving IT landscape.
