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- Tasks: Help customers with mobile billing queries over the phone and provide excellent support.
- Company: Join EE, a leading telecommunications company known for its innovative services and supportive culture.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a fun, tech-savvy environment with great team spirit.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Opportunities for career growth, volunteering days, and discounts on EE & BT products.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission
Start Date: July 2025
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with EE. You’ll be talking over the phone to customers with all sorts of Mobile Billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Contact Centre (EE), Newcastle, United Kingdom) employer: What Jobs
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Contact Centre (EE), Newcastle, United Kingdom)
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to billing. Understanding the types of queries you might encounter will help you feel more confident during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Research EE's products and services thoroughly. Being knowledgeable about what they offer will not only impress your interviewers but also help you relate better to customer inquiries.
✨Tip Number 4
Practice your communication skills, particularly over the phone. Since this role involves speaking with customers, being articulate and friendly can make a significant difference in how you come across.
We think you need these skills to ace Customer Service Advisor (Contact Centre (EE), Newcastle, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and qualities they value, such as problem-solving, helpfulness, and relationship-building.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any customer service experience or transferable skills, even if they come from different fields like gaming or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how your background makes you a great fit for their Mobile Billing Team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at What Jobs
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. During the interview, focus on speaking clearly and confidently.
✨Highlight Your Relationship-Building Abilities
Building rapport with customers is crucial. Share experiences where you've successfully built relationships, whether in previous jobs or personal situations. This will show that you can connect with customers easily.
✨Express Your Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you manage changing situations. Share examples of times when you've adapted to new challenges or schedules, demonstrating that you're a team player who can handle various scenarios.
