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- Tasks: Lead the product strategy for Microsoft Dynamics 365 CE and manage the project backlog.
- Company: Join a dynamic London-based software company transforming customer technology.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to shape a new CRM platform.
- Why this job: Be part of a greenfield project that revolutionises customer interactions across all touchpoints.
- Qualifications: Proven experience with Microsoft Dynamics 365 CE and strong Agile delivery skills required.
- Other info: This role offers a unique opportunity to influence a high-impact transformation.
Location: London (Hybrid - 1 day on-site per week)
Day Rate: £500-£550 per day
Contract: Outside IR35 | Initial 12-month contract
Start Date: ASAP
A London-based software company is leading a major customer technology transformation and is looking for a Senior Product Owner with proven Microsoft Dynamics 365 CE (Customer Engagement) experience to drive the implementation of a brand-new CRM platform. This is a greenfield opportunity to lead a strategic workstream delivering Dynamics CE as part of a broader programme also involving Adobe CDP & Campaign, with the aim of revolutionising how customers interact across all touchpoints.
Key Responsibilities:- Lead the product strategy and roadmap for the Microsoft D365 CE platform.
- Own and manage the Dynamics CE backlog, defining priorities and signing off deliverables.
- Act as a senior voice within the Product Chapter, shaping product standards and direction.
- Work closely with business SMEs, implementation partners, and delivery teams.
- Ensure alignment between Dynamics CE, Adobe CDP, and Campaign capabilities.
- Oversee UAT, performance testing, and ensure solutions meet business and compliance needs.
- Extensive experience as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential.
- Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling).
- Experience delivering technology change or greenfield programmes.
- Familiarity with the Power Platform (Power Automate, Power Apps, Power BI).
- Knowledge of Dataverse, CRM data migration, and system integrations (APIs, data flows).
- Agile delivery experience, with a track record of managing backlogs and defining user stories.
- Strong stakeholder engagement and cross-functional collaboration skills.
- Aware of GDPR and data privacy requirements.
You must have eligibility to work in the UK. This is a high-impact role in a complex transformation setting, giving you the chance to shape a future-facing CRM ecosystem from the ground up.
Hybrid working - Central London (1 day per week on-site) £500-£550 per day | Outside IR35 Start: ASAP
Product Owner - Customer Engagement employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Customer Engagement
✨Tip Number 1
Familiarise yourself with the latest features and updates of Microsoft Dynamics 365 CE. Being well-versed in the platform will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals who have experience in implementing Dynamics CE. Engaging with others in the industry can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed backlogs and defined user stories in previous roles. This will showcase your hands-on experience and ability to drive product strategy effectively.
✨Tip Number 4
Research the company’s current customer engagement strategies and any recent news about their technology transformation. Tailoring your conversation to align with their goals will show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Product Owner - Customer Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 CE. Focus on specific projects where you've led product strategy or managed backlogs, and include any relevant metrics that demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer engagement and how your background aligns with the role. Mention your familiarity with Agile methodologies and your experience in delivering technology change, particularly in greenfield programmes.
Showcase Relevant Skills: Emphasise your understanding of Dynamics CE modules, especially Sales and Customer Service. Highlight your knowledge of the Power Platform and your experience with data migration and system integrations to show you meet the essential experience criteria.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your application is clear, concise, and free of jargon, making it easy for the hiring team to see your qualifications.
How to prepare for a job interview at Henderson Scott
✨Showcase Your Dynamics CE Expertise
Make sure to highlight your extensive experience with Microsoft Dynamics 365 CE during the interview. Be prepared to discuss specific projects where you successfully implemented Dynamics CE, focusing on your role in managing the backlog and defining user stories.
✨Demonstrate Strategic Thinking
As a Senior Product Owner, you'll need to lead product strategy. Prepare to discuss how you've previously shaped product roadmaps and aligned them with business objectives. Use examples that illustrate your ability to drive strategic initiatives in a complex environment.
✨Engage with Stakeholders
Strong stakeholder engagement is crucial for this role. Be ready to share experiences where you collaborated with business SMEs and delivery teams. Highlight your communication skills and how you ensured alignment between different teams and technologies.
✨Understand Compliance and Data Privacy
Given the importance of GDPR and data privacy in this role, brush up on your knowledge of these regulations. Be prepared to discuss how you've ensured compliance in past projects, particularly in relation to CRM data migration and system integrations.
