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- Tasks: Lead a team managing the entire tenancy journey for high-end residential properties.
- Company: Join a top Build to Rent developer in central London, known for exceptional tenant service.
- Benefits: Enjoy a cycle to work scheme, onsite gym access, and a wellbeing package.
- Why this job: Be part of a dynamic team focused on delivering outstanding customer experiences in luxury living.
- Qualifications: Experience in BTR or estate agency and team management is essential.
- Other info: This is an office-based role in a prime London location.
The predicted salary is between 32000 - 48000 £ per year.
Salary - £40,000 + 20% bonus
Central London
Office based role
My client is a Build to Rent developer/operator based in London. They are dedicated to providing exceptional service to their tenants and maintaining high standards across their property. As part of their commitment to excellence, they are seeking a proactive and detail-oriented individual to join our team as the Tenancy Management Team Lead at their prime central London Build to Rent site.
You will be responsible for managing a team of Tenancy Coordinators and the end-to-end tenancy journey, ensuring compliance with legal requirements and delivering exceptional customer service to the tenants.
Responsibilities:
- Team management
- Liaising with prospective tenants to facilitate the application process.
- Conducting reference checks and affordability assessments.
- Coordinating move-in logistics and conducting property inductions for new tenants.
- Acting as the main point of contact for tenants throughout their tenancy, addressing any queries or concerns in a professional and timely manner.
- Building strong relationships with tenants to enhance their overall experience and encourage retention.
Requirements:
- Experience within BTR or estate agency.
- Experience managing a team.
- Experience of administrative role using AST.
- Exceptional customer service skills.
Benefits:
- Cycle to work scheme
- Use of onsite gym
- Wellbeing package
For more information please apply or get in touch.
Real Estate Manager employer: RE-Search London
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Manager
✨Tip Number 1
Familiarise yourself with the Build to Rent (BTR) sector. Understanding the nuances of BTR will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with professionals in the real estate industry, especially those involved in BTR. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your team management experience in detail. Think of specific examples where you've successfully led a team, resolved conflicts, or improved processes, as these will be crucial in showcasing your leadership skills.
✨Tip Number 4
Research the company’s values and recent projects. Being able to speak knowledgeably about their work and how you align with their mission will set you apart from other candidates during the interview process.
We think you need these skills to ace Real Estate Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management and team leadership. Use specific examples from your past roles that demonstrate your ability to manage a team and provide exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the Build to Rent sector and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: When detailing your work history, focus on experiences that relate directly to the requirements of the role, such as managing a team, conducting reference checks, and liaising with tenants. Use metrics where possible to showcase your achievements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Tenancy Management Team Lead.
How to prepare for a job interview at RE-Search London
✨Showcase Your Team Management Skills
As a Tenancy Management Team Lead, you'll be managing a team. Be prepared to discuss your previous experience in team management, including how you motivate and support your team members to achieve their goals.
✨Demonstrate Your Customer Service Expertise
Exceptional customer service is key in this role. Prepare examples of how you've handled tenant queries or complaints in the past, highlighting your ability to resolve issues effectively and maintain positive relationships.
✨Know the Legal Requirements
Familiarise yourself with the legal aspects of tenancy management, such as AST regulations and compliance requirements. Being knowledgeable will show that you're serious about maintaining high standards and protecting both the tenants and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face in the role, such as dealing with difficult tenants or coordinating move-in logistics, and prepare your responses to demonstrate your problem-solving skills.
