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For Companies At a Glance
- Tasks: Provide 1st, 2nd, and some 3rd line IT support while ensuring customer satisfaction.
- Company: Join a long-standing client known for delivering high-quality IT services.
- Benefits: Earn £205 per day with a 3-month contract in vibrant London.
- Why this job: Be part of a dynamic team and enhance your IT skills in a fast-paced environment.
- Qualifications: Experience with Microsoft/Windows environments and exceptional customer service skills required.
- Other info: On-site role starting July 2025; perfect for tech-savvy individuals looking to grow.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Desk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment.
Rate: £205 per day (in scope of IR35).
Contract Duration: 3 months.
Start Date: July 2025.
Location: London, 5 days a week on-site requirements.
Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met.
Key Responsibilities:
- Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus.
- Owning and resolving user issues through remote or on-site support.
- Providing high-quality solutions and workarounds within agreed SLAs.
- Assisting in the Problem Management process and contributing to service improvements.
Essential Skills & Experience:
- Strong experience supporting complex Microsoft/Windows environments / IT systems in a large and diverse environment.
- Windows 11 configuration (imaging laptop, configuring mobiles).
- Supporting Azure, AAD - Active Directory, Exchange Admin, Office365 Admin, etc.
- ServiceNow ticketing system.
- BAU support - e.g. troubleshooting Windows 11 issues.
- Supporting employee life cycle (new starters, leavers).
- Supporting Microsoft applications (Outlook issues and etc).
- Exceptional customer service skills with a history of delivering high levels of satisfaction including handling face-to-face customer support at the help desk.
As a skilled IT service desk professional, this role offers you an excellent opportunity to contribute to a dynamic and evolving IT service.
If you are interested in this exciting opportunity, please apply with your CV, highlighting your relevant experience to Ryan at rmitchell@itecopeople.co.uk.
Service Desk Support Analyst employer: itecopeople
Contact Detail:
itecopeople Recruiting Team
rmitchell@itecopeople.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Azure, and ServiceNow. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved technical issues in a fast-paced environment. Highlighting your problem-solving skills and ability to maintain customer satisfaction will be crucial in showcasing your fit for the Service Desk Support Analyst position.
✨Tip Number 3
Research the company and its culture to understand their values and expectations. Tailoring your conversation to align with their mission can help you stand out as a candidate who is not only qualified but also a good cultural fit.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the work environment and expectations can provide you with valuable information to use during your interview.
We think you need these skills to ace Service Desk Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft/Windows environments and IT systems. Emphasise your skills in supporting Azure, Active Directory, and Office365, as these are crucial for the role.
Showcase Customer Service Skills: Since exceptional customer service is key for this position, include specific examples of how you've delivered high levels of satisfaction in previous roles, especially in face-to-face support situations.
Detail Technical Expertise: Clearly outline your technical skills related to Windows 11 configuration, troubleshooting, and using the ServiceNow ticketing system. Mention any relevant certifications or training that support your expertise.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience to the responsibilities of the Service Desk Support Analyst role. Highlight your ability to manage incidents effectively and contribute to service improvements.
How to prepare for a job interview at itecopeople
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft/Windows environments, Azure, and Office365. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Experience
Since exceptional customer service is crucial for this position, share instances where you've successfully managed customer interactions. Discuss how you maintained high satisfaction levels, especially in face-to-face support scenarios.
✨Familiarise Yourself with ServiceNow
As the role involves using the ServiceNow ticketing system, it’s beneficial to have a basic understanding of how it works. If you have prior experience, be ready to explain how you used it to manage incidents and improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would approach common technical issues or customer complaints, demonstrating your thought process and ability to meet SLAs and KPIs.
