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- Tasks: Deliver exceptional customer service and technical support both remotely and onsite.
- Company: Join Trident, a vibrant Managed Service Provider in Brighton known for innovation and a people-first culture.
- Benefits: Enjoy up to 32 days holiday, extensive training, discounts, and regular team events.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT services.
- Qualifications: Must have a full UK driving license, customer-facing experience, and relevant IT qualifications.
- Other info: Opportunity for growth in a fast-paced environment with a focus on employee well-being.
The predicted salary is between 28800 - 48000 £ per year.
Trident is a fast-growing, values-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture.
We seek a passionate individual to join our team looking to progress their expertise and knowledge. In the capacity of Technical Consultant, your primary responsibility will be delivering exceptional customer service. This position demands a blend of advanced technical knowledge, adept problem-solving abilities, and strong communication skills. You should possess a natural inclination towards customer service, prioritising the customer experience while also maintaining a keen awareness of the commercial aspect of the role.
What We Offer:
- Up to 32 days’ holiday plus bank holidays.
- 7,000+ hours of on-demand IT training.
- Bupa Employee Assistance Programme for you and your family.
- Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
- Cycle to Work scheme and tech discounts.
- Regular social and team-building events.
- ‘Refer a friend’ recruitment bonus scheme.
Core Responsibilities:
- Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s.
- Demonstrate experience in a customer-facing role and an understanding of the consulting process.
- Travel to designated client sites to provide technical services for both project and helpdesk.
- Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues).
- Managing and documenting technical issues, responses, and requests to ensure information is recorded and updated.
- Undertake onsite surveys and audits for a range of solutions (networking, server, wireless, cabling, etc).
- Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience.
- Providing and running training on new systems to end users.
The successful candidate should feel at ease navigating through a setting equipped with the following technologies and skills:
- Microsoft Windows desktop & Mac operating systems and other common applications.
- Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.).
- Microsoft Office components such as Word, Excel, Outlook, etc. support.
- Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive.
- Microsoft Azure administration and support.
- Virtualisation technologies, including VMware and Microsoft Hyper-V.
- Networking principles including VLAN’s, LAGS, VPN's and routing.
- Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
- Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
- A flair for troubleshooting, communication, and exceptional customer service.
- Excellent communication skills, both written and verbal.
- Be flexible and adaptable to situations and changing requirements.
- Excellent task and time management.
- MSP experience or a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.
- Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure.
We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.
Technical Consultant employer: Trident
Contact Detail:
Trident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server and Azure. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for clients in the past. This will show that you understand the importance of customer experience in a consulting role.
✨Tip Number 3
Network with current employees or professionals in the Managed Service Provider (MSP) sector. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. The role requires adept troubleshooting skills, so think of scenarios where you've had to think on your feet and how you managed to resolve complex technical issues.
We think you need these skills to ace Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Consultant role. Emphasise your customer service experience, technical knowledge, and any relevant qualifications like CompTIA A+ or Microsoft certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Trident's values-led culture.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description such as Microsoft Windows Server, Azure administration, and networking principles. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Technical Consultant.
How to prepare for a job interview at Trident
✨Showcase Your Technical Knowledge
Make sure to brush up on the specific technologies mentioned in the job description, such as Microsoft Windows Server and Azure. Be prepared to discuss your experience with these systems and how you've used them to solve problems in previous roles.
✨Demonstrate Customer Service Skills
Since the role emphasises exceptional customer service, think of examples where you've gone above and beyond for a client. Highlight your ability to communicate effectively and resolve issues promptly, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when troubleshooting technical issues, as this will showcase your analytical skills and approach to customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific projects you might be involved in. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
