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- Tasks: Lead UX research to shape product direction and enhance user experience.
- Company: Join a dynamic team influencing e-commerce products used by millions globally.
- Benefits: Enjoy flexible working options and a collaborative, innovative culture.
- Why this job: Make a real impact on how people shop online while working with diverse teams.
- Qualifications: 6+ years in UX research; degree in HCI, Psychology, or related field required.
- Other info: Fluency in English and Chinese is a plus; experience with agile environments preferred.
The predicted salary is between 43200 - 72000 £ per year.
As a UX Researcher, you’ll play a pivotal role in shaping product direction through evidence-based insights. You’ll collaborate with product, design, engineering, and operations teams to ensure that user needs are at the heart of what we build. This is a unique opportunity to influence products used by millions and directly impact how people discover and shop online.
What You’ll Do:
- Partner with cross-functional teams to understand user behaviours, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators.
- Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets.
- Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies.
- Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders.
- Track user sentiment and behaviour over time to measure product effectiveness and inform future iterations.
- Lead foundational and generative studies to support long-term product innovation and market adaptation.
- Stay on top of industry trends and apply relevant findings to improve product-market fit.
Who You Are:
- 6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments.
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field.
- Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography, and behavioural data analysis.
- Experience conducting research with diverse UK-based user groups; comfortable designing and moderating studies for this market.
- Skilled in translating complex data into compelling stories that influence product direction.
Preferred Skills:
- Experience balancing multiple projects in a high-velocity, agile environment.
- Familiarity with data tools such as SQL, R, SPSS, or Python for behavioural analysis.
- Ability to collaborate across cultures and functions, adapting communication styles accordingly.
- Confident presenting insights to senior leadership and advocating for the user at every stage of development.
Senior UX Research Manager employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Research Manager
✨Tip Number 1
Network with professionals in the UX research field, especially those who have experience in e-commerce. Attend industry events or webinars to connect with potential colleagues and learn about their experiences at companies like ours.
✨Tip Number 2
Familiarise yourself with the latest trends in UX research and digital commerce. Follow relevant blogs, podcasts, and thought leaders to stay updated on methodologies and tools that can enhance your research skills.
✨Tip Number 3
Prepare to discuss specific case studies from your past work that demonstrate your ability to influence product direction through research. Be ready to explain how your insights led to actionable recommendations and improved user experiences.
✨Tip Number 4
Practice presenting your research findings in a clear and compelling manner. Tailor your communication style to different audiences, as you’ll need to engage with diverse stakeholders, including senior leadership.
We think you need these skills to ace Senior UX Research Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in UX research, especially within digital commerce or technology-driven environments. Emphasise your hands-on experience with various research methods and any specific projects that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user experience and how your background aligns with the role. Mention specific examples of how you've influenced product direction through research insights and your ability to communicate findings to diverse stakeholders.
Showcase Your Research Skills: Provide examples of your proficiency in qualitative and quantitative research methodologies. Highlight any experience you have with tools like SQL, R, SPSS, or Python, and how you've used these skills to analyse user behaviour and inform product decisions.
Demonstrate Cultural Awareness: Since the role involves collaborating across cultures, mention any experience you have working with diverse user groups, particularly in the UK. Discuss how you adapt your communication style to suit different audiences and ensure user needs are prioritised in product development.
How to prepare for a job interview at Confidential
✨Showcase Your Research Toolkit
Be prepared to discuss the various research methods you’ve used in your previous roles. Highlight your experience with interviews, usability testing, and data analysis tools like SQL or Python. This will demonstrate your versatility and depth of knowledge in UX research.
✨Understand the E-commerce Landscape
Familiarise yourself with current trends in e-commerce and how they impact user behaviour. Being able to discuss these trends during your interview will show that you’re not only knowledgeable but also passionate about the industry.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples where you successfully collaborated with product, design, or engineering teams. Be ready to explain how you communicated insights and influenced product decisions.
✨Translate Data into Stories
Practice articulating how you’ve turned complex research findings into actionable recommendations. Use specific examples to illustrate how your insights have led to product improvements or strategic shifts, showcasing your ability to advocate for the user.
