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- Tasks: Support CRM projects and enhance marketing efforts through data analytics and reporting.
- Company: Join a prestigious international law firm with a strong reputation in the legal sector.
- Benefits: Enjoy a dynamic work environment and potential for remote work options.
- Why this job: Be part of a team that values innovation and continuous improvement in client management.
- Qualifications: Experience with CRM systems, preferably OnePlace or Salesforce, and strong Microsoft Office skills required.
- Other info: Refer a friend and earn £200 in shopping vouchers if they get hired!
The predicted salary is between 36000 - 60000 £ per year.
Our client, a prestigious international law firm, is seeking a dynamic and proactive CRM Executive to join their Marketing & Business Development team in London. This role focuses on supporting business as usual and long-term strategic projects on their CRM system, Intapp OnePlace. The successful candidate will be instrumental in improving the effectiveness of marketing, sales, and client management efforts through insights, data analytics, dashboards, and reporting.
Key Responsibilities:
- Monitor user adoption and usage KPIs using OnePlace reports and dashboards.
- Maintain high levels of system, data, compliance, and best-practice standards.
- Build relationships with users to understand their roles, priorities, and business objectives.
- Continuously improve training programs and incorporate case studies and success stories.
- Keep training and self-service materials up-to-date.
- Communicate and train on key system upgrades, improvements, and integrations.
- Advise users on GDPR compliance and recommend processes for collecting consent.
- Develop a deep understanding of key users' objectives and needs.
Your Experience:
- Previous experience working with a Contact Management System and within a Marketing team in a professional services firm.
- Experience with CRM systems, ideally using OnePlace or Salesforce.
- Excellent Microsoft Office skills: Outlook, Word, PowerPoint, and Excel.
- Experience developing and delivering training using various platforms/methods.
If you are excited by this role and believe you meet the requirements, we encourage you to apply.
CRM Executive employer: Ambition Europe Limited
Contact Detail:
Ambition Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarise yourself with Intapp OnePlace and its functionalities. Understanding how to navigate the system and its reporting features will give you a significant edge during interviews, as you'll be able to discuss how you can leverage it to improve user adoption and data compliance.
✨Tip Number 2
Network with professionals in the legal and CRM sectors. Attend industry events or webinars where you can meet people who work in similar roles. Building these connections can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with training and development. Since the role involves improving training programmes, think of specific examples where you've successfully trained others or implemented new processes. This will demonstrate your proactive approach and ability to enhance user engagement.
✨Tip Number 4
Stay updated on GDPR compliance and best practices in data management. Being knowledgeable about these regulations will not only help you in the role but also show your commitment to maintaining high standards in client management and data protection.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, particularly any work with Intapp OnePlace or Salesforce. Emphasise your previous roles in marketing and business development within professional services.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Mention specific experiences that demonstrate your ability to improve user adoption and your understanding of GDPR compliance.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, especially Excel, as well as any experience you have in developing training materials. Provide examples of how you've successfully trained others in the past.
Demonstrate Your Understanding: Research the firm and its CRM needs. In your application, mention how you can contribute to improving their marketing and client management efforts through data analytics and insights.
How to prepare for a job interview at Ambition Europe Limited
✨Know Your CRM Systems
Make sure you have a solid understanding of CRM systems, especially Intapp OnePlace or Salesforce. Be prepared to discuss your previous experiences with these systems and how you've used them to improve marketing and client management efforts.
✨Showcase Your Analytical Skills
Since the role involves data analytics and reporting, be ready to demonstrate your analytical skills. Bring examples of how you've used data to drive decisions or improve processes in past roles.
✨Emphasise Relationship Building
This position requires building relationships with users to understand their needs. Prepare to share examples of how you've successfully collaborated with team members or clients in the past.
✨Prepare for Training Discussions
As training is a key responsibility, think about your experience in developing and delivering training. Be ready to discuss your approach to creating engaging training materials and how you've adapted them based on user feedback.
