Partnerships Associate

We’re looking for a Partnerships Associate to support the growth and management of our hospitality integration ecosystem. Reporting to the Director of Hospitality Partnerships, you will assist in maintaining relationships with our integration partners, coordinating internal and external processes, and helping ensure partner initiatives are aligned with Lightspeed’s strategic goals. This role is a great fit for someone eager to learn and grow in a global SaaS environment, with a passion for technology, hospitality, and partnerships.

Please note that this role is based in London and is not fully remote. At Lightspeed, we follow a hybrid working model and enjoy collaborating in the office.

Your key responsibilities:

• Support the day-to-day operations of Lightspeed’s hospitality integration partners across multiple products and regions.
• Assist in coordinating communications and scheduling with internal teams (product, legal, commercial) and external partners.
• Help track and report on partner activities, performance, and project timelines.
• Support the preparation of meetings, partner presentations, and reporting materials.
• Monitor inbound partnership requests and conduct initial assessments to support decision-making.
• Maintain documentation, CRM systems, and dashboards related to partner management.
• Help organize partner workshops, calls, and events.
• Stay informed on key trends in hospitality tech to identify potential opportunities for collaboration.

KPIs:

• Timely and accurate coordination of partner interactions and follow-ups.
• Partner needs and requests are clearly communicated and resolved in collaboration with relevant teams.
• Accurate tracking and documentation of partnership progress and deliverables.
• High satisfaction from internal stakeholders due to clear support and communication from the partnerships team.

Experience:

• 1–2 years of experience in partnerships, business development, account management, or project coordination, ideally in tech, SaaS, hospitality, or payments.
• Experience working in cross-functional environments with product, legal, or sales teams is a plus.
• Strong organizational skills and attention to detail.
• Comfortable using tools such as Google Workspace, CRM systems (e.g., Salesforce), or project management platforms (e.g., Asana, Notion).
• Strong communication and interpersonal skills.
• Fluency in English; additional European languages (French, German, or Dutch) are a plus.
• Passion for hospitality and technology.

What characteristics are we looking for:

• A proactive, positive attitude and willingness to learn quickly.
• Organized and dependable, with the ability to manage multiple priorities.
• Comfortable taking initiative and working both independently and in teams.
• Strong communicator who thrives in collaborative environments.
• Eager to build a career in partnerships and grow within a fast-paced, global company.

What’s in it for you?

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.
• Enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners).
• Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
• Time off to volunteer and give back to your community.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.