Accident Assistance Handler

This role represents an opportunity to be part of a successful and dynamic department dealing with a new partner which is set for expansion over the coming months. The team will respond to connected car collision alerts, problem solving for the Client on behalf of the Motor Manufacturer whose reputation is in your hands at the point of need. You will be in at the beginning, on the ground implementing best in class service and fulfilment in line with the partners requirements. Emphasis is on proactive client liaison, problem solving and dealing with prestige customers., Provide point of contact for incoming vehicle collision alerts

• Assess the fulfilment solutions applicable to the situation.

• Appoint Suppliers Invoicing and Credit Control of suppliers Manage the Customers full expectations.

• Keep Customers and other Key Stakeholders fully updated Consistently provide outstanding customer service, ensuring the process is as stress-free as possible for the customer.

• Investigate complaints

We are currently seeking a Collision Care Advisor to join us on a full-time and permanent basis in our busy office just on the outskirts of Bolton. If you are an experienced dynamic Customer Advisor or Claims Handler and are seeking a new challenge with a forward-thinking company that will fully support your career progression and reward your achievements, this could be exactly what you are looking for! We are a reputable general insurance business authorised and regulated by the Financial Conduct Authority., You will be a customer services professional, articulate, concise and able to work to deadlines with an excellent telephone manner.

• You will need to work closely with colleagues, internal and external partners/suppliers to ensure the delivery of a full support service to our Motor Manufacturers customers.

• You will be agile at finding solutions to meet the demands of prestige customers.

• You will be required to work flexibly and be adaptable to the department’s business needs and requirements.

• You will enjoy working as a team., Applicants must have substantial experience in customer service.

• CII Certificate or willing to work towards this

• Strong Organisational and Computer skills

• Minimum 5 GCSE passes at Grade C or above including English and Maths, * customer service: 1 year (preferred)

Generous holiday allowance increasing with length of service.

• Birthday day off and half-day off for seasonal shopping.

• Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities, Job Types: Full-time, Permanent

Pay: From £22,500.00 per year

Benefits:

• Additional leave

• Company pension

• Cycle to work scheme

• Discounted or free food

• Free parking

• Health & wellbeing programme

• On-site parking

• Sick pay

Schedule:

• 8 hour shift

• Day shift

• Holidays

• Overtime

• Weekend availability

Please be advised that we may monitor or record calls for training purposes or to improve the quality of our service. Broker Direct Plc is registered in England. No. 2958427. Registered office: Deakins Park, Deakins Mill Way, Egerton, Bolton, BL7 9RW. Authorised and regulated by the Financial Conduct Authority. Our firm’s reference number is 307607. Registrations recorded on www.fca.org.uk

Send your CV to: hr@brokerdirect.co.uk