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For Companies At a Glance
- Tasks: Manage UK Asset Search processes and support international asset inquiries.
- Company: Join a leading genealogist firm known for its client-focused approach since 2001.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days holiday plus perks.
- Why this job: Be part of a dynamic team making a real impact in clients' lives.
- Qualifications: Strong attention to detail, excellent communication skills, and ideally a degree or good GCSE/A Level grades.
- Other info: Full-time office role in Wigan with opportunities for growth.
The predicted salary is between 24000 - 28800 £ per year.
About Us
Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the country's largest genealogists/heir hunter firms in the UK and they pride themselves on their professional, diligent, and client-focused approach.
To support their continued growth, they are looking to recruit an Ancillary Services Manager.
Role Overview
The Ancillary Services Manager will have full autonomy of the UK Asset Search processes as well as provide support for the International Asset Department. The Ancillary Services Manager will provide a full service to clients ensuring all searches required have been thoroughly completed and the results are reported back clearly and in the prescribed format. The Ancillary Services Manager will liaise between external providers and clients, maintain records and progress all requests promptly. In addition, the Ancillary Services Manager will provide all-round admin support to the Private Client Department as well as support the preparation & distribution of marketing materials for the Project Team. The Ancillary Services Manager must have a keen eye for detail and be able to recall & retain information.
Key Responsibilities
- Responding to emails and calls regarding any and all company ancillary service enquiries, including but not limited to will searches, UK asset searches, bonds of caution and answering all related correspondence within a timely manner.
- Ordering searches through external providers, including but not limited to, Estate Search, Certainty and for will searches, the National Will Register and for bankruptcy searches the Criminal Records Bureau.
- Liaising between external providers and clients to update them during the progress of any searches/documents ordered.
- Reporting search results to clients accurately and writing reports in the prescribed format.
- Requesting and providing clients with invoices, and chasing payment when required.
- Work with colleagues in the international team to learn their services including processes, timescales and costs to provide holiday/absence cover or additional support as and when required.
- Work to deadlines, prioritising workload accordingly.
- Provide support to marketing projects: coordinating and organising the preparation and distribution of marketing materials with the PC Dept. Admin Support Team.
- All general administration duties to support the Private Client department.
Desirable
- Strong attention to detail, with excellent communication and organisational skills.
- Strong IT skills, including typing with accuracy.
- Excellent written and verbal skills including neat/clear handwriting.
- You must be able to retain and recall vast amounts of information.
- Ideally, you would have a full driving licence with access to a vehicle or be learning to drive.
- Degree educated and/or good grades achieved at GCSE/A Level.
Terms
- Hours: Full-time with option to work 36 hours over a 4 or 5-day week.
- Location: Office-based in Wigan.
- Salary: £28,000-£32,000 DOE.
- Pension and Healthcare after a qualifying period.
- 25 Days Holiday plus statutory.
- Participation in annual company discretionary bonus scheme.
This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Ancillary Services Administrator, Office Based, Wigan employer: Buy Local Sundridge Ltd
Contact Detail:
Buy Local Sundridge Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ancillary Services Administrator, Office Based, Wigan
✨Tip Number 1
Familiarise yourself with the specific processes involved in UK asset searches and ancillary services. Understanding the terminology and procedures will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the genealogical and asset search fields. Attend relevant events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your communication skills, both written and verbal. Since the role involves liaising with clients and external providers, being articulate and clear in your communication will set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by preparing a mock report based on a hypothetical asset search. This will not only demonstrate your understanding of the reporting process but also highlight your ability to present information clearly and accurately.
We think you need these skills to ace Ancillary Services Administrator, Office Based, Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Ancillary Services Manager role. Emphasise your attention to detail, communication skills, and any administrative experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that excite you and explain how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as strong IT skills, organisational abilities, and excellent written communication. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Ancillary Services Manager position.
How to prepare for a job interview at Buy Local Sundridge Ltd
✨Research the Company
Before your interview, take some time to learn about Buy Local Sundridge Ltd. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Your Attention to Detail
Given the importance of accuracy in the Ancillary Services Manager role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. This could include specific projects or tasks where precision was key.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations related to client communication and managing searches. Think of scenarios where you successfully resolved issues or improved processes, and be ready to share those stories.
✨Showcase Your IT Skills
Since strong IT skills are essential for this position, be ready to discuss your proficiency with relevant software and tools. If you have experience with data management or reporting tools, make sure to mention it during the interview.
