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- Tasks: Lead and motivate a customer service team to ensure top performance.
- Company: Attega Group partners with clients to enhance customer service experiences.
- Benefits: Enjoy a salary up to £40,000, 23 days holiday, and your birthday off!
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Previous team management experience in a call or contact centre is essential.
- Other info: Full-time role with a Monday to Friday schedule, 9am to 5.30pm.
The predicted salary is between 29000 - 35000 £ per year.
£35,000 - £40,000 P/A
Portsmouth
Full time | Permanent | 37.5 hours per week
Are you an experienced team manager from a call centre, contact centre, or financial services environment?
Have you looked after teams in a customer services or complaints handling department?
The main purpose of this role is to lead, motivate, and mentor the team, ensuring overall team performance.
In return, our client is offering a salary of up to £40,000 P/A, depending on experience, plus 23 days' holiday, plus bank holidays, your birthday off, EAP system, and more!
This role is full-time and permanent. The hours of work will be 9am to 5.30pm Monday to Friday.
Your responsibilities will include:
- Oversee the customer services and complaints handling process, ensuring timely processing of requests,
- Acting as the next point of contact for any escalated cases,
- Ensure compliance across the department,
- Prepare and produce reports on team statistics and overall team performance.
The ideal candidate:
- Must have previous team management experience in a call centre, contact centre, or financial services environment,
- Will need to be able to manage a high-performing team, motivating and developing team members along the way,
- Must have excellent communication and customer services skills.
For more information on our Customer Service Team Manager role, please contact Abby in the Attega Group offices today.
Customer Services Team Manager employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service management. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the customer service field. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams in the past. Be ready to discuss your leadership style and how you've motivated team members to achieve high performance, as this will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research our company culture at StudySmarter. Understanding our values and mission will help you align your answers during the interview, making it clear why you're a great fit for the Customer Service Team Manager position.
We think you need these skills to ace Customer Services Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management, particularly in call centres or customer service environments. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and showcase your communication skills.
Highlight Relevant Skills: In your application, emphasise your skills in customer service, complaints handling, and team performance management. Mention any relevant metrics or achievements that illustrate your success in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Attega Group Ltd
✨Showcase Your Leadership Skills
As a Customer Service Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand the Company Culture
Research the company you're interviewing with to understand their values and culture. This will help you tailor your responses to align with their expectations and show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated cases. Think of specific scenarios from your previous experience where you effectively resolved customer complaints or improved team performance.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you ensure clear communication within your team and with customers. Provide examples of how your communication style has positively impacted team dynamics and customer satisfaction.
