At a Glance
- Tasks: Lead and manage daily operations while ensuring exceptional care for patients and clients.
- Company: Medivet is a top veterinary care provider with practices across the UK and abroad.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Why this job: Make a positive impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in practice management, strong commercial acumen, and team leadership skills required.
- Other info: Join a forward-thinking team dedicated to exceptional veterinary care and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Practice Manager to join us in an exciting new chapter! This is a full time role based across our Cockfosters, Enfield and Southgate Practices. As a Practice Manager, you will play a pivotal role in shaping the success and growth of the clinic. You’ll be responsible for the commercial management, taking on key leadership duties and overseeing the day-to-day operations and team development. You will have the opportunity to make a positive impact on the lives of our patients, clients and colleagues while promoting a happy work environment and ensuring the smooth, efficient running of our busy clinics. If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.
Key Benefits
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. In this role you will:
- Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
- Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
- Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
- Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
- Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
- Promote the practice externally through local community events and other avenues.
Your Skills and Experience
- Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
- An understanding and appreciation of exceptional care and how this improves the client experience.
- Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
- Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
- Experience of resource planning.
- Experienced in using coaching and influencing skills to get the best out of every colleague.
- Proficiency with computer systems, experience of using Microsoft Office.
- Good numeracy and analytical skills.
- Experience of managing and leading a team.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Practice Manager employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Familiarise yourself with Medivet's values and mission. Understanding our commitment to exceptional care will help you align your responses during interviews, showcasing how your personal values resonate with ours.
✨Tip Number 2
Network within the veterinary community, especially in the areas of practice management. Attend local events or online forums to connect with current or former Medivet employees who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven commercial performance in previous roles. Highlighting your experience with financial management and resource planning will demonstrate your capability to excel as a Practice Manager.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've successfully managed teams in the past. Be ready to share strategies you've used for recruitment, induction, and colleague engagement that align with our focus on team development.
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in practice management, particularly in veterinary or healthcare settings. Emphasise your leadership skills and any achievements that demonstrate your ability to improve client care and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for veterinary care and your understanding of the role. Mention specific examples of how you've successfully managed teams or improved practice performance in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to financial management, compliance, and team development. Use bullet points to make these stand out and ensure they align with the key responsibilities mentioned in the job description.
Showcase Your Understanding of Client Care: Demonstrate your commitment to exceptional client care by providing examples of how you've gathered and acted on client feedback in previous roles. This will show that you understand the importance of client satisfaction in a veterinary practice.
How to prepare for a job interview at Medivet
✨Show Your Passion for Veterinary Care
Make sure to express your genuine passion for veterinary care during the interview. Share specific examples of how you've contributed to exceptional client care in previous roles, as this aligns with the core values of the practice.
✨Demonstrate Leadership Skills
As a Practice Manager, you'll be expected to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams, improved engagement, and driven performance in past positions.
✨Understand Financial Management
Since the role involves commercial management, brush up on your financial management skills. Be ready to discuss how you've maximised commercial performance in previous roles, including managing costs and utilising key performance indicators.
✨Prepare for Compliance Questions
Given the importance of regulatory compliance in this role, anticipate questions related to your understanding of compliance processes. Be prepared to share your experience with audits and how you've ensured operational compliance in past practices.