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- Tasks: Provide first and second line ICT support for diverse healthcare systems.
- Company: Join Healthcare Improvement Scotland, enhancing health and social care quality across Scotland.
- Benefits: Enjoy flexible working, NHS pension, 27 days annual leave, and exclusive NHS discounts.
- Why this job: Be part of a dynamic team driving digital transformation in healthcare while solving tech challenges.
- Qualifications: Experience with ICT hardware/software, Windows OS, M365/Office365, and strong communication skills required.
- Other info: Hybrid work model with weekly office attendance in Edinburgh; travel to Glasgow may be needed.
The predicted salary is between 27600 - 33200 £ per year.
The purpose of Healthcare Improvement Scotland (HIS) is to enable the people of Scotland to experience the best quality of health and social care. We are the national health board with responsibility for driving improvement in the safety and quality of health and social care for all people in Scotland.
We have set out an ambitious and exciting Digital work programme for 2025/26 focused on our Information and Communication Technology (ICT) architecture, digital transformation and our staff capacity and capability. This is an exciting time to join the Digital Services Group (DSG) and support us in achieving our future vision.
We are looking for an ICT Support Analyst to join our small, but highly talented and growing team to provide first and second line ICT support. Do you thrive solving technical problems with laptops, mobile phones, tablets, the evergreen M365/Office365 environment and bespoke software? Would you enjoy working in a small, multi-disciplinary team providing all the ICT support across a diverse organisation? Do you want to play a key role in the development, installation, testing and maintenance of all software information systems, desktop PCs, laptops, mobile phones, tablets and other IT solutions in use? Do you enjoy working at pace and being adaptive to an ever-changing environment? Working in the ICT Team in DSG, you will have the opportunity to provide expert ICT support to a diverse, multi-disciplinary healthcare organisation located across Scotland.
What We Like To See
- Proven experience in the support of ICT hardware and software
- Knowledge of current Windows operating systems and the M365/Office365 environment
- Up-to-date and relevant knowledge of developments in both hardware and software
- Ability to work collaboratively with a multi-disciplinary team
- An effective communicator knowing how to make complex technical information and language simple for a diverse, multidisciplinary workforce (both verbally and in writing)
- Good organisational skills, the ability to work as part of a team and on your own initiative, to organise and prioritise your workload and to meet strict deadlines
Benefits Which Matter
- Life-work balance - with opportunities for flexible working and remote working
- Generous NHS pension scheme
- Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
- Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
- NHS discounts and more
Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work. We are focused on hiring the very best talent available and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome. As a Disability Confident employer, we will be happy to discuss any reasonable adjustments candidates may require to support them in the application process.
Location
Although our staff currently work in a hybrid manner between home and office, as this is an ICT support role, there is a requirement to attend our Edinburgh office on a weekly basis and occasionally travel to Glasgow and our data centre in Livingston.
If you are considering applying and feel it would be helpful to discuss this initially, please contact andrew.mersey@nhs.scot
Closing Date: Sunday 13th July at midnight
Interviews are expected to take place on 12th/13th August.
ICT Support Analyst employer: NHS Ayrshire & Arran
Contact Detail:
NHS Ayrshire & Arran Recruiting Team
andrew.mersey@nhs.scot
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365/Office365 and current Windows operating systems. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully solved technical problems in the past. Think about situations where you provided support for hardware or software issues, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Highlight your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for working with a diverse, multi-disciplinary team, so be ready to demonstrate this ability during your interview.
✨Tip Number 4
Research Healthcare Improvement Scotland and their digital transformation goals. Showing that you understand their mission and how your role as an ICT Support Analyst fits into their vision will make you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace ICT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly with hardware and software. Emphasise your knowledge of Windows operating systems and M365/Office365, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've solved technical problems in the past and your ability to communicate complex information simply.
Showcase Teamwork Skills: Since the role involves working in a multi-disciplinary team, provide examples of your collaborative experiences. Highlight any projects where you worked with others to achieve a common goal, demonstrating your organisational skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an ICT support role.
How to prepare for a job interview at NHS Ayrshire & Arran
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ICT hardware and software. Highlight specific examples of how you've solved technical problems in the past, especially with laptops, mobile devices, and the M365/Office365 environment.
✨Communicate Clearly
Since the role requires simplifying complex technical information for a diverse audience, practice explaining technical concepts in layman's terms. This will demonstrate your ability to communicate effectively with non-technical staff.
✨Demonstrate Team Collaboration
Emphasise your experience working in multi-disciplinary teams. Share examples of how you’ve collaborated with others to achieve common goals, as this is crucial for the ICT Support Analyst role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you had to prioritise tasks or adapt to changing environments, and be ready to discuss your thought process.
