At a Glance
- Tasks: Lead a team to enhance customer and colleague experiences while driving sales.
- Company: Join H&M Group, a leader in sustainable fashion with diverse brands.
- Benefits: Enjoy flexible hours, staff discounts, and extensive development opportunities.
- Why this job: Be part of a dynamic team focused on growth, inclusivity, and customer satisfaction.
- Qualifications: Management experience in customer service and a passion for people and profitability required.
- Other info: Flexible availability needed across 7 days, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position, offering 39 hours per week. The role is based at H&M Trafford Centre, Manchester.
Key responsibilities:
- Lead with a vision to provide the best experience for colleagues and customers
- Evaluate team performance, provide feedback, and support development and training
- Analyze and follow up on Sales & Profit KPIs for your department
- Ensure Health & Safety, legal, and security standards are met according to H&M and legal requirements
Qualifications
We are looking for candidates with:
- Management experience in a customer-facing environment
- Experience leading and managing teams
- A passion for profitability and people
- A customer-first mindset
Additional Information
Availability is fully flexible across 7 days, including weekends.
Benefits
We offer attractive benefits, extensive development opportunities, staff discounts across all H&M Group brands, and participation in our H&M Incentive Program (HIP). Benefits may vary by country and employment type.
Inclusion & Diversity
H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge and ideas across various diversity dimensions. We aim for a fair recruitment process and kindly ask applicants not to include cover letters to minimize biases.
Department Manager - Manchester Trafford Centre employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Manchester Trafford Centre
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your vision with theirs during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a customer-facing environment. Highlight specific instances where your leadership directly improved team performance or customer satisfaction.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current industry practices can set you apart and show your passion for the role.
✨Tip Number 4
Be ready to discuss how you would handle specific challenges related to sales and profit KPIs. Think of strategies you could implement to drive profitability while maintaining a positive team culture.
We think you need these skills to ace Department Manager - Manchester Trafford Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experience in management and customer service.
Highlight Relevant Experience: In your CV, emphasise your management experience in a customer-facing environment. Provide specific examples of how you've led teams, improved performance, and contributed to profitability.
Showcase Your Skills: Demonstrate your passion for people and customer service in your application. Use concrete examples to illustrate your customer-first mindset and how you have successfully managed team dynamics.
Review and Submit: Before submitting your application, double-check for any errors or missing information. Ensure that your CV is up-to-date and reflects your suitability for the role at H&M Trafford Centre.
How to prepare for a job interview at H&M Group
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it aligns with H&M's vision for customer experience.
✨Know Your KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you have previously analysed these metrics and used them to drive team performance and profitability in a retail environment.
✨Emphasise Customer-Centricity
H&M values a customer-first mindset. Think of specific instances where you prioritised customer satisfaction and how that impacted your team's performance. This will show that you understand the importance of the customer experience in retail.
✨Prepare for Flexibility Questions
Since the role requires full flexibility across 7 days, be prepared to discuss your availability and how you can manage your time effectively. Highlight any previous experiences where you adapted to changing schedules or demands.