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- Tasks: Inspire customers with travel expertise and sell unforgettable holidays.
- Company: Join Virgin Atlantic Holidays, a leading travel company focused on innovation and customer experience.
- Benefits: Enjoy industry-leading staff travel perks, commission rewards, and ongoing training.
- Why this job: Be part of a dynamic team creating memorable experiences while promoting sustainability and positive change.
- Qualifications: Excellent interpersonal skills and a passion for travel; sales experience preferred.
- Other info: Flexible shifts including evenings and weekends; inclusive workplace celebrating diversity.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Salary: ÂŁ26,373 plus commission and excellent benefits
Contract: Permanent
Hours (Roster Pattern): Full time (37.5 hours)
Store Opening Times: Monday - Friday 0930-2000, Saturday 0900-1830, Sunday 1000-1800
Location: Next, Braehead (free car parking available)
Closing Date: 10th July 2025
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. We’re proud to offer a supportive working environment where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays, and evenings at some of our busier locations. It’s all part of helping us create unforgettable experiences for our customers, every single day.
We love to disrupt the market with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Advisor and help create unforgettable holiday experiences. You’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment.
What we offer:
- We’re here to help you become a destination expert. With our training programme, you’ll be able to confidently recommend and sell holidays, ensuring our customers have unforgettable experiences. Our training kicks off with our famous “First Dates” in our amazing head office building in Crawley. This is followed by a three-week training programme which is a combination of virtual and in-store training.
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic’s destinations.
- With our commission scheme, your hard work doesn’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition—you’ll see it reflected in your rewards too.
- Ongoing coaching and development throughout your career.
- Generous contributory pension scheme and life assurance.
Day to day:
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'think red', 'make friends', and 'be amazing'.
- Strive to exceed personal and team sales targets with determination and a proactive approach.
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for leisure travel.
- Offer daily support to colleagues, supervisors, and the Area Manager, fostering a collaborative and friendly work environment.
About you:
We’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving targets in a sales environment.
- Dedication to building a repeat customer base through exceptional service and relationship management.
- Proven experience of overcoming challenges within a constantly evolving environment – no two days are ever the same.
- Strong passion and curiosity for leisure travel, with a drive to stay informed about the latest travel trends and offerings.
- Flexibility to work varied shifts in line with customer demand, including evenings and weekends.
Our recipe for leadership:
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.
Be yourself:
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.
Personal Travel Adviser employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
recruitment@fly.virgin.com
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser
✨Tip Number 1
Familiarise yourself with Virgin Atlantic's destinations and travel offerings. Being knowledgeable about the latest trends in leisure travel will not only impress during your interview but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging in conversations with friends or family about their travel experiences. This will help you become a natural conversation starter, which is essential for a Personal Travel Adviser.
✨Tip Number 3
Demonstrate your sales acumen by setting personal sales goals and tracking your progress. This proactive approach will showcase your determination to exceed targets, aligning perfectly with what Virgin Atlantic is looking for.
✨Tip Number 4
Be prepared to discuss how you've overcome challenges in previous roles. Sharing specific examples will highlight your adaptability and problem-solving skills, which are crucial in a dynamic environment like travel.
We think you need these skills to ace Personal Travel Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you exceeded targets or provided exceptional service, as this aligns with what Virgin Atlantic Holidays is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and tourism. Mention specific experiences that demonstrate your interpersonal skills and ability to build relationships with customers. Show how your values align with those of Virgin Atlantic Holidays.
Showcase Your Knowledge: Demonstrate your knowledge of current travel trends and destinations in your application. This could be through mentioning recent trips you've taken or research you've done on popular holiday spots, showing your enthusiasm for the role.
Highlight Flexibility: Since the role requires working varied shifts, make sure to mention your flexibility in your application. Highlight any previous experience where you adapted to changing schedules or worked during peak times, showcasing your commitment to customer service.
How to prepare for a job interview at Virgin holidays
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the industry and align with the company's vision of creating unforgettable holiday experiences.
✨Highlight Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Discuss how you've successfully managed customer relationships and exceeded sales targets, as this is crucial for a Personal Travel Adviser role.
✨Stay Informed About Travel Trends
Research current travel trends and popular destinations before your interview. Being knowledgeable about the latest offerings will not only impress your interviewers but also show your commitment to becoming a destination expert.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss how you've adapted to changing environments in previous roles. Since the travel industry can be unpredictable, showcasing your ability to handle challenges and work varied shifts will be beneficial.
