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- Tasks: Oversee supplier contracts and ensure compliance with service agreements.
- Company: Join NCR VOYIX, a global leader in digital commerce solutions with 16,000 employees worldwide.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a mission-driven team that transforms customer experiences across industries.
- Qualifications: Strong analytical skills and experience in supplier management are essential.
- Other info: This role is based in London and may require a work permit for non-residents.
The predicted salary is between 43200 - 72000 £ per year.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Job Responsibilities:
- Monitor contractual agreements – review, evaluate, and monitor documents including statements of work (SOW) and service level agreements to ensure vendors comply with contractual terms and conditions.
- Continued development of the supplier management processes and systems.
- Forecasts spend and track/monitor against actuals. Manage and agree actions where there are discrepancies.
- Provide direct input into the Management Review process and manage any Supplier Quality actions as a result of the Management Review.
- Assist and facilitate customer complaint investigations for complaints related to the services.
- Monitor, measure and manage supplier to contractual obligations and ensuring supplier meets SLA and KPIs.
- Collaborate with internal and external teams, to make decisions that impact service delivery, quality and customer satisfaction.
- Develop solutions to critical and long-term problems of a complex nature, which may require cross-functional/cross organizational issue resolution.
- Conduct regular strategic business reviews with suppliers and stakeholders to ensure continuous improvement of the services.
- Establish annual targets, improvement plans, business reviews and monthly reporting related to stakeholders.
- Build up partnerships with cross-functional teams to ensure successful seamless collaborations and cooperation within the company.
- Ensure the efficient and timely exchange of knowledge and information within the corporation to ensure best practices are shared throughout the organization.
- Point of contact for supplier Audit Management – Audit coordination, and managing the costs.
- Day to day operational contact with suppliers on service aspects of the contract.
- Develop/maintain/share knowledge of contractual obligations.
- Provide input to contract negotiations and contract management.
- Collate data on suppliers to support performance reviews and contract reviews.
- Manage supplier delivery issues, until escalated.
- Point of contact for contract managers for supplier costs.
- Monitor and audit transactions against Supplier contracts to identify common compliance issues and propose improvement opportunities.
- Prepare ad-hoc reports in order to support management decisions.
- Drive the day-to-day performance of the supplier, analyzing performance and continually reviewing service level appropriateness to ensure contracts are managed within cost, budget and service levels.
Job Requirements:
- Ability to review, evaluate, and monitor documents such as statements of work (SOW) and service level agreements (SLA) to ensure vendor compliance with contractual terms and conditions.
- Capability to provide direct input into the Management Review process and manage Supplier Quality actions resulting from the review.
- Proficiency in assisting and facilitating investigations into customer complaints related to services.
- Expertise in monitoring, measuring, and managing supplier performance to ensure compliance with contractual obligations, SLAs, and KPIs.
- Ability to collaborate with internal and external teams to make decisions impacting service delivery, quality, and customer satisfaction.
- Experience in conducting regular strategic business reviews with suppliers and stakeholders to ensure continuous improvement of services.
Offers of employment are conditional upon passage of screening criteria applicable to the job. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Outsourced Operations Manager employer: NCR Corporation
Contact Detail:
NCR Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outsourced Operations Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Outsourced Operations Manager. Understanding how to monitor contractual agreements and manage supplier performance will give you a solid foundation for discussions during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in supplier management or operations roles. Engaging with them can provide insights into the company culture at NCR VOYIX and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled supplier relationships or resolved customer complaints in the past. This will demonstrate your capability to meet the job requirements effectively.
✨Tip Number 4
Research NCR VOYIX's recent projects and initiatives. Being knowledgeable about their current operations and challenges will help you articulate how you can contribute to their goals during the interview process.
We think you need these skills to ace Outsourced Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Outsourced Operations Manager position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with supplier management, contract evaluation, and performance monitoring. Use specific examples to demonstrate how you've successfully managed similar responsibilities in previous roles.
Showcase Problem-Solving Skills: The role requires developing solutions to complex problems. Include examples in your application that showcase your analytical skills and ability to resolve issues effectively, particularly in a cross-functional team environment.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the position but also explain why you are a perfect fit for NCR VOYIX. Discuss your understanding of their mission and how your background can contribute to their goals in digital commerce solutions.
How to prepare for a job interview at NCR Corporation
✨Understand the Role
Make sure you have a clear understanding of the Outsourced Operations Manager role. Familiarise yourself with the key responsibilities, such as monitoring supplier performance and managing contractual agreements. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to supplier management and customer complaints. Prepare examples from your past experience that showcase your problem-solving skills and ability to collaborate with teams to improve service delivery.
✨Research NCR VOYIX
Take the time to learn about NCR VOYIX's mission, values, and recent developments in their services. Understanding their approach to digital commerce solutions will allow you to align your answers with their goals and show that you're genuinely interested in the company.
✨Showcase Your Analytical Skills
As the role involves monitoring and evaluating supplier performance, be ready to discuss your analytical skills. Provide examples of how you've used data to make informed decisions or improve processes in previous roles, highlighting your ability to track spend and manage discrepancies effectively.
