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- Tasks: Lead local supplier relationships and ensure property upkeep in a vibrant team.
- Company: Join Coast and Country Cottages, a leading holiday letting agency in stunning South Devon.
- Benefits: Enjoy 33 days annual leave, a bonus scheme, and exclusive discounts for you and your friends.
- Why this job: Be part of a diverse team making a real impact in the holiday rental industry.
- Qualifications: Full UK driving licence and excellent customer service skills are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 19800 - 26700 £ per year.
Coast and Country Cottages, part of Sykes Holiday Cottages, have the exciting opportunity for a Local Supplier Lead to join our bustling Salcombe team.
Salary: Up to £23,810 per annum
Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week).
Working Location: Office based at our office in Salcombe.
Team: Property Services
Reporting to: Property Services Manager
About Us
Coast & Country Cottages is a holiday letting agency, marketing and managing over 450 holiday homes across the stunning South Devon coast and countryside.
About the Role
As the new Local Supplier Lead, you’ll work closely with housekeepers, cleaners, and maintenance teams to support property upkeep and owner satisfaction. You will build and manage relationships with third-party suppliers while sourcing new contractors to support our growing property portfolio. You’ll collaborate with the Property Services HUB in Chester to ensure local completion of work orders, negotiate competitive rates, and onboard suppliers. Additionally, you’ll support the Business Development Team in expanding our Property Services and increasing market share.
Your Responsibilities
- Build and manage commercially viable relationships with third-party suppliers
- Continuously source and recruit new housekeepers, cleaners, and maintenance contractors
- Maintain strong working relationships with local contractors for reliable support
- Ensure all property cleans are covered and completed to standard
- Oversee relationship management, recruitment, and performance of self-employed suppliers
- Resolve housekeeping, maintenance, and quality issues within service level agreements
- Onboard new suppliers, ensuring proper setup and training on the KEA system
- Keep the Property Services HUB in Chester informed and updated on supplier activity
- Maintain and monitor the preferred supplier network to meet service standards
- Support the Chester HUB team and provide emergency out-of-hours cover on a rota
- Conduct property visits to ensure quality and address NPS feedback effectively
- Troubleshoot supplier-related issues and resolve property owner queries
- Guide and support new suppliers and, when needed, assist with cleaning or minor maintenance.
Skills and Qualifications
All we ask is that you have the following:
- Full UK Driving License
- Excellent customer services experience
- Proven negotiation skills and ability to influence
- Outstanding verbal communication skills
- IT literate – MS office and databases
- Good problem-solving skills
- Ability to work well under pressure
- Ability to work collaboratively at all levels
- Excellent commercial awareness
Although standouts will also have:
- Knowledge of Property Maintenance & Compliance
- Holiday let/Hospitality Industry Experience
- Good knowledge of the local area
- Business to Business sales experience
Sykes Cottages Company Benefits:
- Annual STIP Company-wide Bonus Scheme offering up to an additional 10% of your salary through our performance-based bonus program
- 33 days of annual leave including bank holidays, plus up to 5 extra days with long service
- A day off to celebrate your Birthday
- Two paid Volunteering Days off annually
- One of only 1000 BCORP-certified companies in the UK
- Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Exclusive discounts on stays for you, family and friends
- Discounts and offers with a focus on your overall wellbeing
- Health Cash Plan
- Training & Development programs to set you up for success
- 24/7 mental health support and initiatives
- Employee Savings Scheme transferring directly from your salary
- Long Service Awards.
Diversity and Inclusion:
We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Local Supplier Lead employer: Sykes Cottages
Contact Detail:
Sykes Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Supplier Lead
✨Tip Number 1
Familiarise yourself with the local area and its suppliers. Understanding the landscape of housekeepers, cleaners, and maintenance contractors in South Devon will give you an edge when discussing potential partnerships during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since a key part of the role involves negotiating competitive rates with suppliers, being able to demonstrate your ability to influence and secure favourable terms will be crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss specific examples where you've successfully resolved issues related to supplier management or property maintenance, as this will highlight your capability to handle challenges effectively.
✨Tip Number 4
Emphasise your customer service experience. Since maintaining owner satisfaction is vital, sharing instances where you've gone above and beyond for clients can demonstrate your commitment to excellent service.
We think you need these skills to ace Local Supplier Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, supplier relationships, and customer service. Use specific examples that demonstrate your negotiation skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Local Supplier Lead role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing relationships with third-party suppliers.
Showcase Relevant Skills: Emphasise your IT literacy, problem-solving abilities, and commercial awareness in your application. These are key skills for the role and should be clearly demonstrated through your previous experiences.
Highlight Local Knowledge: If you have knowledge of the local area or experience in the holiday let/hospitality industry, make sure to include this in your application. It can set you apart from other candidates and show your suitability for the role.
How to prepare for a job interview at Sykes Cottages
✨Know the Company Inside Out
Before your interview, make sure to research Coast and Country Cottages thoroughly. Understand their values, services, and the areas they operate in. This will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Negotiation Skills
As a Local Supplier Lead, negotiation is key. Prepare examples of past experiences where you've successfully negotiated terms or resolved conflicts. Highlight your ability to influence and build relationships with suppliers, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in previous roles. Whether it's resolving maintenance issues or managing supplier relationships, showcasing your problem-solving skills will be essential to impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, expectations for the role, and how success is measured. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
