Scheme Manager

Are you passionate about creating safe, supportive communities where people feel at home? At LiveWest, we believe everyone deserves a place to thrive — and as a Scheme Manager, you will be at the heart of making that happen.

In this rewarding role, you will be the friendly face and trusted support for customers in our leasehold and commercial schemes. From ensuring high-quality living environments to offering a listening ear, you will make a real difference every day.

• Be the first point of contact for customers, offering guidance, support, and a warm welcome to new arrivals.
• Conduct regular site inspections, ensuring buildings and communal areas are safe, clean, and well-maintained.
• Coordinate with contractors, medical professionals, and support services to meet customers’ needs.
• Provide emergency assistance when required, acting swiftly and compassionately.
• Maintain accurate records and ensure compliance with health and safety standards.
• Handle customer queries and concerns with professionalism and empathy.
• Build strong working relationships with customers, their families, and external partners.

At LiveWest, We Are More Than Just a Housing Provider — We Are a Community Builder. You Will Be Part Of a Supportive, Values-driven Team That Puts People First.

• A positive, inclusive workplace where your voice matters.
• Opportunities for professional development and career progression.
• The chance to make a real impact in people’s lives every single day.

This exciting role is being offered on a part time, permanent basis, working 18.5 hours per week. The working pattern is negotiable. This role is scheme based at Lydford House in Newton Abbot.

To be successful in your application for the role of Scheme Manager – Leasehold and Commercial Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience in a customer facing role with a focus on improving customer satisfaction.
• Substantive experience in working with people, particularly the elderly.
• Working with Warden Call Systems.
• Working knowledge of Social Services and Support Agencies.
• Customer service and customer care.
• Experience using Microsoft Office Suite.

• First Aid Training.
• Relevant qualification in Health and Social Care.
• HNC / NVQ in Customer Care or equivalent.
• Wardens Certificate or equivalent.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.