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- Tasks: Lead the Front Office team to create unforgettable guest experiences and support operational strategies.
- Company: The Hoxton Shepherd’s Bush is a vibrant hotel in West London, known for its unique design and welcoming atmosphere.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and exclusive discounts across the Ennismore family.
- Why this job: Join a fun, supportive team that values individuality and offers opportunities for personal and professional growth.
- Qualifications: Experience in hospitality is a plus; passion for guest service and team development is essential.
- Other info: Free meals during shifts, annual free night stay, and regular team events to foster camaraderie.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Job Description
What you’ll do…
- Creating a memorable guest experience for our guests that will leave them wanting to return for more.
- Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.
Qualifications
What we’re looking for…
- Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must.
- Passionate about team development and a demonstrated experience in coaching and developing your team.
- You’ve got plenty of experience dealing with different types of requests successfully.
- Experience with using Micros Fidelio Opera or a similar property management system.
Individuals
You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Front Office Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with The Hoxton's unique brand and culture. Understanding their approach to hospitality and guest experience will help you align your interview responses with their values, showcasing how you can contribute to their team.
✨Tip Number 2
Prepare examples of how you've successfully created memorable guest experiences in previous roles. Highlighting specific situations where you went above and beyond will demonstrate your passion for hospitality and your ability to lead a team effectively.
✨Tip Number 3
Brush up on your knowledge of property management systems like Micros Fidelio Opera. Being able to discuss your experience or familiarity with such tools will show that you're ready to hit the ground running in the Front Office Manager role.
✨Tip Number 4
Network with current or former employees of The Hoxton if possible. Gaining insights into their experiences can provide you with valuable information to mention during your interview, making you stand out as a well-informed candidate.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front Office Manager position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality, especially in roles related to front office management or team development. Use specific examples to demonstrate how you've created memorable guest experiences.
Show Your Passion: The Hoxton values passion for hospitality. Make sure to convey your enthusiasm for the industry in your application. Share personal anecdotes that reflect your love for creating positive experiences for guests.
Tailor Your Application: Customise your CV and cover letter to reflect the culture and values of The Hoxton. Mention how you align with their approach to teamwork and guest service, and express your willingness to contribute to a fun and supportive work environment.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Showcase Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal anecdotes that highlight your experiences in creating memorable guest interactions, as this aligns perfectly with what the company values.
✨Demonstrate Team Development Skills
Be prepared to discuss your approach to coaching and developing team members. Provide examples of how you've empowered your colleagues in previous roles, as this is a key aspect of the Front Office Manager position.
✨Familiarise Yourself with Property Management Systems
If you have experience with Micros Fidelio Opera or similar systems, be sure to mention it. If not, do some research beforehand to show your willingness to learn and adapt to new technologies.
✨Emphasise Your Adaptability and Fun Spirit
The company values a positive and fun work environment, so convey your ability to adapt and enjoy your work. Share instances where you’ve tackled challenges with a light-hearted attitude, as this will resonate well with their culture.
