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- Tasks: Lead hotel operations, ensuring luxury guest experiences and team development.
- Company: Accor is a dynamic hospitality company offering diverse brands and career growth.
- Benefits: Enjoy hotel discounts, shopping privileges, and access to world-class training.
- Why this job: Join a passionate team in a luxury setting, creating memorable guest moments.
- Qualifications: Proven leadership in luxury hotels, strong food & beverage management preferred.
- Other info: Ideal for aspiring General Managers; work close to home in Melbourne.
The predicted salary is between 43200 - 72000 £ per year.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below.
Company Description
At Accor, we believe that there’s a place for everyone—just as our diverse range of brands offer something special for every guest. That’s why we’re proud to offer outstanding career opportunities, award-winning training, and the chance to grow within one of the most dynamic hospitality companies in the world.
Who we are… Hotel Chadstone Melbourne MGallery is where elegance meets style and sophistication, offering guests a luxurious five-star retreat just steps away from Chadstone – The Fashion Capital. Blending modern glamour with refined comfort, our hotel provides an unforgettable experience, whether guests are staying for leisure or business. From our bespoke design to our culinary excellence and warm, intuitive service, we create stories that stay. Join our passionate team and become part of a property that sets the standard for luxury hospitality in Melbourne.
Job Description
As Hotel Manager you will lead the hotel’s operations, with a particular emphasis on luxury guest experience, people leadership, culinary excellence, and revenue generation. This is not just a leadership role—it’s a guardianship of the MGallery brand’s promise to deliver exceptional, story-worthy stays. With a deep understanding of what defines a luxury experience, you will elevate every touchpoint across the hotel, ensuring our service remains intuitive, warm, and unmistakably personal. You’ll inspire your teams to bring our brand narrative to life every day, creating an exceptional culture and memorable guest moments that embody the MGallery spirit.
Key Responsibilities:
- Lead day-to-day hotel operations in partnership with the General Manager, maintaining the highest brand standards of luxury and service excellence.
- Be a passionate ambassador for the MGallery brand, ensuring every department delivers experiences that are elegant, immersive, and emotionally resonant.
- Develop and empower department leaders to foster a culture of care, creativity, and accountability.
- Oversee all operational departments, refining every detail from arrival to departure to create a seamless, personalised experience.
- Collaborate with our culinary and F&B teams to ensure gastronomic excellence that complements the hotel’s sophisticated identity.
- Drive employee engagement through effective coaching, professional development, succession planning, and team recognition.
- Monitor and optimise operational performance, guest satisfaction, and team productivity through data analysis and proactive problem-solving.
- Partner with Revenue, Sales, and Marketing teams to drive occupancy, ADR, and overall profitability.
- Ensure compliance with all brand, safety, legal, and operational standards, and promote a safe and inclusive workplace.
Qualifications
- Proven experience in an executive leadership role within a luxury hotel environment.
- A strong background in food & beverage management is preferred.
- A natural and engaging leader with a demonstrated passion for team development and service excellence.
- Exceptional communication and interpersonal skills, with a collaborative and hands-on leadership style.
- A strong understanding of front-of-house, culinary, and operational workflows.
- Commercial acumen with the ability to influence revenue outcomes and manage budgets effectively.
- A proactive mindset with a focus on innovation, guest delight, and continuous improvement.
Additional Information
What’s in it for you... Exceptional growth opportunity – join Accor’s Luxury & Lifestyle division and grow your career. Ideal role for an aspiring next General Manager. Great perks – from day one, enjoy worldwide hotel and dining discounts, Chadstone shopping centre privileges, complimentary anniversary accommodation, and more. Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute. Accor Academy – access to world-class training and leadership programs. Supportive culture – be part of a motivated, fun, and professional team in a luxury setting. Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you.
Hotel Manager (Hounslow) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager (Hounslow)
✨Tip Number 1
Familiarise yourself with the MGallery brand and its values. Understanding their commitment to luxury and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury hotels. This can provide you with insights and potentially valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced guest experiences in previous roles. Highlighting your achievements in creating memorable moments will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership style by discussing how you empower and develop your team. The role emphasises people leadership, so demonstrating your ability to inspire and motivate others is crucial.
We think you need these skills to ace Hotel Manager (Hounslow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel management and food & beverage operations. Use specific examples that demonstrate your leadership skills and ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the MGallery brand. Mention how your values align with their commitment to luxury and exceptional service.
Showcase Relevant Achievements: In your application, include quantifiable achievements from your previous roles, such as improvements in guest satisfaction scores or revenue growth. This will help illustrate your impact in past positions.
Prepare for Potential Questions: Anticipate questions related to team leadership, operational excellence, and guest experience. Prepare thoughtful responses that showcase your proactive mindset and innovative approach to challenges in the hospitality sector.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work culture.
✨Understand Luxury Hospitality
Familiarise yourself with what defines a luxury experience in hospitality. Be ready to discuss how you can elevate guest experiences and ensure that every touchpoint reflects the hotel's brand promise.
✨Highlight Your Culinary Knowledge
Given the emphasis on culinary excellence, be prepared to discuss your experience in food and beverage management. Share insights on how you can collaborate with culinary teams to enhance the overall guest experience.
✨Demonstrate Commercial Acumen
Show that you understand the financial aspects of hotel management. Be ready to talk about how you've influenced revenue outcomes in previous roles and how you plan to drive profitability in this position.
