Business Operations TS2 Platform Specialist | London, UK

Business Unit: Unsecured Lending

Salary range: up to circa £70,000 per annum + benefits

Location: UK Hybrid with attendance as requested at VM hubs (such as Chester / Newcastle / London)

Contract type: Permanent

Our Team

Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We have big growth plans and need a talented team to make it happen.

Are you a TS2 expert ready for your next challenge? We’re looking for a seasoned professional with significant experience in the TS2 Consumer or Commercial Credit Card processing platform to join our Business Operations team. In this key role, you’ll help drive business-critical projects, optimise system performance, and support seamless credit card operations. If you’re detail-oriented, solution-driven, and passionate about payments technology, we want to hear from you.

Be part of a team that’s creating something special in UK banking.

What you’ll be doing

• Managing technical changes in Credit Card systems (TS2, RPA applications, Mobile App, Statements, Customer Communications).
• Configure TS2 and interfacing systems to align with business strategy and Unsecured Lending risk appetite.
• Define, test, and implement configurations for Unsecured Lending projects.
• Provide subject matter expertise to influence key business decisions on customer journey and commercial initiatives.
• Ensure system changes comply with regulatory and policy requirements.
• Deliver strategic initiatives and train junior team members through procedure documents and coaching.
• Follow development best practices, document requirements, and ensure test-driven development with insightful and auditable outputs.

We need you to have

• Experience in the configuration & integration of credit card systems TS2, RPA applications, mobile apps, and interfacing systems is essential.
• Demonstrable experience of the commercial element of TS2 Consumer and/or Commercial credit cards experience.
• Proficiency in designing and developing automation workflows.
• A basic knowledge of SQL and VBA.
• Experience of managing complex projects and testing / validating system changes.
• Experience of identifying and resolving automation issues.
• A strong background in translating strategies into deliverables and influencing key decisions.
• Knowledge of test-driven development and documentation.
• Proficient in using Microsoft Office tools and applications (i.e. Excel, PPT).

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there’s no waiting around, you’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose: Banking but fairer, more rewarding and for the good of society.

With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.

We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.