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- Tasks: Lead the service of our Digital Panel Network across Europe, ensuring optimal performance and customer satisfaction.
- Company: Clear Channel is transforming media through data-driven innovations in Out-of-Home advertising.
- Benefits: Enjoy 33 paid holidays, a pension scheme, life insurance, and discounts at hundreds of retailers.
- Why this job: Join a dynamic team at the forefront of digital transformation in advertising, with opportunities for growth and influence.
- Qualifications: Experience in technical roles, managing digital operations, and strong analytical skills are essential.
- Other info: We value diversity and inclusivity, fostering an environment where everyone can be themselves.
The predicted salary is between 48000 - 84000 £ per year.
The Clear Channel Europe portfolio spans 14 markets with 16,000 digital and 400,000 non-digital displays. Our Mission is to create the future of media, transforming our estate to the benefit of all our stakeholders through data-driven innovations and infrastructure. Technology is an integral part of the overall European operating model, where we value transparency and accountability and focus on value.
Our overall goal is to enable the future of media by being the industry-leading technology team who is customer obsessed, reliable, fast, flexible, and innovative. This is one of the company’s high-priority strategic initiatives with direct support and visibility from our Senior Leaders. With your help, this role will allow us to reshape the way we manage and interact with our physical screens and continue to create the future of OOH media.
At Clear Channel, we aim to be the trailblazers in the Out-of-Home industry. This role is for an exceptional Head of Service to join our dynamic Tech Europe department and work with a variety of cross-functional teams. In this role, you will lead the day-to-day service of our Digital Panel Network (~15,000) across Europe, ensuring every Digital panel meets its target operating service levels for our customers and landlords. You will report directly to the Technology Director and work with our cross-functional teams, business stakeholders both in the UK and Europe, alongside Senior Leaders across all operational regions.
Key Objectives
- Transform Vision into Action: Collaborate with stakeholders to turn the business vision into measurable, positive outcomes, ensuring alignment with customers and business needs.
- Network Performance and Incident Management: Ensure network performance, proactively identify issues, and lead technical efforts to restore services quickly, supporting major incidents and participating in post-incident reviews.
- Process and SLA Optimization: Develop and refine NOC processes, hold Service Providers accountable, ensure adherence to SLAs, and establish a warning system for breaches.
- Strategic and Technical Leadership: Provide technical leadership across the digital network team, communicate strategy, goals, and metrics to drive accountability and success, and stay informed on new technologies to enhance productivity.
- Team and Stakeholder Management: Manage a team of support engineers, including performance reviews and absence management, while maintaining close alignment with stakeholders to deliver appropriate solutions.
- Holistic Platform and Business Improvement: Adopt a holistic approach to the platform, considering commercial, support, and non-functional aspects, and recommend improvements to business processes using IT capabilities.
What we’re looking for
- Demonstrated success in a technical role within a Managed Service environment, with a history of delivering impactful results.
- Proven ability to manage Digital Operation third-party suppliers and enforce Service Level Agreements (SLAs).
- In-depth understanding of NOC functions, with experience in building a high-performance operation centre from the ground up.
- Experience in managing 24x7 operational systems and third-party vendor relationships.
- Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence.
- Proficiency with various network monitoring systems.
- Hands-on experience with incident and change management using ITIL methodology.
- Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders.
- Passion for continuous improvement, with strong analytical skills to identify and implement team improvements.
- Comprehensive experience from design to live platform operations.
- Highly organized and structured, with strong attention to detail and quality.
- Skilled in articulating complex technical solutions in a business-friendly manner to senior stakeholders.
What’s in it for you?
Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are uniquely positioned to capture. You will be at the forefront of this journey, working with your peers to lead the way. As part of this, you will get to grow and learn by working with the latest tech, joining with innovative partners, and working with great colleagues on a day-to-day basis. You will have influence and the opportunity to create something you will feel proud of.
The package will also include:
- 33 paid holidays including bank holidays
- Company Pension Scheme paid up to 8%
- Life Insurance and group income protection scheme
- Cycle to work scheme
- Travel/season ticket loans and a whole host of discounts across hundreds of retailers
- Social events
- Charity days
At Clear Channel, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees.
Head of Service - Digital employer: Clear Channel
Contact Detail:
Clear Channel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service - Digital
✨Tip Number 1
Familiarise yourself with the latest trends in digital out-of-home advertising. Understanding how technology is reshaping this industry will help you speak confidently about your vision for the future during interviews.
✨Tip Number 2
Network with professionals in the digital media and technology sectors. Attend industry events or webinars to connect with potential colleagues and leaders at Clear Channel, which can give you insights into their culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with managing third-party suppliers and SLAs. Be ready to share specific examples of how you've successfully navigated challenges in a managed service environment, as this is crucial for the role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've led cross-functional teams in the past. Highlight your ability to communicate complex technical solutions in a way that resonates with both technical and non-technical stakeholders.
We think you need these skills to ace Head of Service - Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing digital operations and technical roles. Emphasise your success in delivering impactful results and managing third-party suppliers, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the digital revolution in out-of-home advertising. Discuss how your skills align with the company's mission to create the future of media and provide specific examples of your previous achievements in similar roles.
Highlight Technical Expertise: Clearly outline your proficiency with network monitoring systems and incident management using ITIL methodology. Mention any experience you have in building high-performance operations and managing 24x7 systems, as this will demonstrate your capability for the role.
Showcase Leadership Skills: Detail your experience in team management and stakeholder engagement. Provide examples of how you've led teams to success and maintained alignment with business needs, as this is crucial for the Head of Service position.
How to prepare for a job interview at Clear Channel
✨Understand the Company Vision
Before your interview, make sure you fully grasp Clear Channel's mission to create the future of media. Be prepared to discuss how your experience aligns with their goals and how you can contribute to transforming their digital operations.
✨Showcase Your Technical Expertise
Given the technical nature of the Head of Service role, be ready to demonstrate your knowledge of network monitoring systems and incident management. Prepare examples from your past experiences where you've successfully managed operational systems or led a high-performance team.
✨Highlight Your Leadership Skills
This position requires strong leadership capabilities. Share specific instances where you've led cross-functional teams or managed third-party suppliers, focusing on how you ensured adherence to SLAs and drove accountability within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles, particularly in managing digital operations or optimising processes, and be ready to explain how you approached these situations.
