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For Companies At a Glance
- Tasks: Engage with online communities and manage social media interactions for various brands.
- Company: Join a leading omni-channel marketing agency known for its innovative approach.
- Benefits: Enjoy flexible working options and the chance to work with big-name clients.
- Why this job: Be part of a dynamic team shaping online culture and brand love.
- Qualifications: 3+ years in community management, with expertise in TikTok and Instagram.
- Other info: Opportunity to lead major accounts and collaborate with creative teams.
The predicted salary is between 28800 - 43200 £ per year.
NeoSphere is working with a market leading omni-channel marketing agency to find a passionate Social Community Manager to join our growing Performance and Social Team. You will primarily focus on engaging outreach across our client’s social accounts and online channels. From responding to comments to understanding a brand's fandom, we will look to you to go beyond customer service and build strong online communities and brand love.
We work with a range of clients from all sizes and sectors, many of which are household names — from beauty clients to high street food and beverage chains. As part of the Performance and Social Team, your work will ensure our clients are sector-leading in social content and be part of our vision to be industry-leading curators of online culture.
Requirements
The ideal candidate will have a love for online content and be truly immersed in online culture — a digital native.
Responsibilities will include:
- Responding to all inbound comments and direct messages, whether that’s directly to the user or by flagging and forwarding to a member of staff client-side.
- Having a flair for copywriting specifically for social, understanding the nuances of how internet culture has shaped language.
- Reporting on key statistics around community management, how the fanbase is growing and sentiment analysis.
- Leading on one of our largest accounts with the support of a wider team, communicating with client teams and internal teams at Fluid.
- Supporting elements of social media management to help the wider team where required, including content ideation or reactive content.
Specifics:
- Minimum of 3 years experience working in a community management or social media role that includes community management.
- Experience in managing online communities on social, specifically across TikTok and Instagram, as well as understanding Reddit, Discord, and other social channels such as Facebook.
- A deep understanding of online culture, always looking to stay ahead of current trends.
- Experience with copywriting for brands, able to translate brand guidelines to responses in the comments or proactive outreach to the community.
- Experience working with brands from a range of sectors or managing a brand's online community.
- Ability to handle sensitive topics and resolve conflicts in a diplomatic manner.
- Capable of crafting comments within a specific brand tone of voice.
- Keeping on the pulse with new platforms, their updates, and how we can leverage these for clients — happy to be a thought leader for the agency, both internally and externally.
Social Community Manager employer: NeoSphere Tech
Contact Detail:
NeoSphere Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Community Manager
✨Tip Number 1
Immerse yourself in the brands you want to work with. Follow their social media accounts, engage with their content, and understand their tone of voice. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Stay updated on the latest trends in social media and online culture. Being able to discuss current events or viral trends during your interview can demonstrate your passion and knowledge, making you a standout candidate.
✨Tip Number 3
Network with professionals in the industry. Attend social media events or webinars, and connect with community managers on platforms like LinkedIn. Building relationships can lead to valuable insights and potential referrals for the job.
✨Tip Number 4
Prepare to showcase your experience with community management tools and analytics. Be ready to discuss how you've used data to improve engagement and community sentiment in past roles, as this will highlight your strategic thinking and effectiveness.
We think you need these skills to ace Social Community Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Social Community Manager position. Tailor your application to highlight your relevant experience in community management and social media.
Showcase Your Passion: In your cover letter or personal statement, express your enthusiasm for online culture and community engagement. Share specific examples of how you've successfully built online communities or engaged with audiences on platforms like TikTok and Instagram.
Highlight Relevant Experience: Detail your previous roles in community management or social media, focusing on your experience with copywriting and managing online interactions. Mention any specific brands you've worked with and how you adapted your communication style to fit their tone.
Demonstrate Cultural Awareness: Show that you are up-to-date with current trends and online culture. You might include references to recent viral content or trends that relate to the brands you would be working with, demonstrating your ability to connect with the target audience.
How to prepare for a job interview at NeoSphere Tech
✨Show Your Passion for Online Culture
Make sure to express your genuine love for online content and culture during the interview. Share examples of how you stay updated with trends and engage with communities on platforms like TikTok and Instagram.
✨Demonstrate Your Copywriting Skills
Prepare to showcase your copywriting abilities by bringing examples of your work. Be ready to discuss how you adapt your writing style to fit different brand voices and how you handle comments and messages in a way that resonates with the audience.
✨Be Ready to Discuss Community Management Strategies
Think about your previous experiences in community management and be prepared to discuss specific strategies you've used to grow and engage online communities. Highlight any metrics or successes you've achieved in past roles.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve handling sensitive topics or resolving conflicts within a community. Think through your approach to these situations and be ready to provide examples of how you've successfully navigated similar challenges.
