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For Companies At a Glance
- Tasks: Manage and support school IT infrastructures, ensuring high service standards.
- Company: Join a dynamic school environment focused on innovative technology solutions.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative team culture.
- Why this job: Lead impactful IT strategies while mentoring a passionate team in education.
- Qualifications: 5+ years of technical support experience in schools; strong IT skills required.
- Other info: Opportunity to work closely with senior leadership and influence technology direction.
The predicted salary is between 33600 - 50400 £ per year.
Full Time - Chesham - onsite in one location
Salary: up to £42,000 DOE and additional benefits
Role Overview
The Network Manager will manage, develop, and support school client infrastructures, ensuring high service standards across desktop, servers, virtualisation, networks, disaster recovery, cloud, security, and managed services. You will have a strong technical background in designing, implementing, and supporting IT solutions within a busy team environment, with proven troubleshooting skills. You will manage system issues proactively and support the long-term IT strategy for the school, working closely with senior leadership to align technology with operational goals.
Required Experience
- 5+ years of onsite technical support within schools.
- Strong experience with Windows Server (2003–2019), Active Directory, Group Policy, DNS, DHCP, IIS, DFS, Terminal Services, and education-related technologies.
- Knowledge of server hardware/software, security products, and third-party educational solutions.
Desirable Experience
- Telephony, VoIP, wireless networks, and AV installation/support.
- Virtualisation technologies (Hyper-V, VMware).
- Security practices aligned with safeguarding in schools.
- Experience in management, coaching, or mentoring staff.
Key Responsibilities
- Client Support
- Act as the onsite presence, addressing client issues, understanding their business needs, and maintaining clear documentation.
- Lead the development and delivery of the school’s IT strategy, working with senior stakeholders and reporting to senior leadership.
- Support and manage a range of technologies: desktop, email, connectivity, printers, telephony, and third-party applications.
- Administer and maintain infrastructure including Active Directory, LAN, firewalls, Exchange, Hyper-V, VMware, SAN, and backups (e.g., Veeam).
- Handle escalations from the service desk and ensure systems and networks are maintained and monitored effectively.
- Service Delivery
- Ensure all issues are addressed within SLA targets while prioritising urgent matters.
- Maintain clear communication with clients, ensuring satisfaction with resolutions and the overall support experience.
- Documentation
- Maintain accurate, up-to-date system documentation and ticket records to support efficient service and knowledge sharing across teams.
- Team Management
- Mentor and develop onsite technicians to uphold service quality.
- Manage and review the performance and development of onsite staff, ensuring continuous professional development within the team.
- Third-Party Liaison
- Engage with third-party suppliers for hardware, software, and connectivity support, ensuring SLA compliance and clear client communication on progress.
Skills & Attributes
- Strong technical expertise with a commitment to continuous improvement.
- Excellent communication, problem-solving, and time management skills.
- Ability to manage resources effectively and support team development.
- High standard of reporting and documentation skills.
- Desire to contribute to a collaborative team environment.
This Network Manager role offers an opportunity to lead, develop, and deliver effective IT services within a school environment, ensuring technology is aligned with the school's strategic goals while maintaining high levels of client satisfaction.
School Network Manager employer: G&L Consulting
Contact Detail:
G&L Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Network Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical expertise.
✨Tip Number 2
Network with professionals in the education technology sector. Attend relevant events or join online forums where you can connect with others who work in similar roles. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing teams and mentoring staff. Highlight specific examples of how you've developed team members or improved service delivery, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research the school’s current IT infrastructure and any recent developments in their technology strategy. This knowledge will allow you to tailor your conversation during the interview, showing that you're proactive and genuinely interested in contributing to their goals.
We think you need these skills to ace School Network Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing IT infrastructures, particularly within educational settings. Emphasise your technical skills with Windows Server, Active Directory, and any other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology in education. Discuss how your background aligns with the school's IT strategy and your approach to client support and team management.
Highlight Relevant Experience: In your application, focus on your 5+ years of onsite technical support experience. Provide specific examples of how you've successfully managed IT projects or resolved complex issues in a school environment.
Showcase Soft Skills: Don't forget to mention your communication, problem-solving, and time management skills. These are crucial for the role, especially when liaising with clients and mentoring staff.
How to prepare for a job interview at G&L Consulting
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Active Directory, and other relevant technologies. Highlight specific projects where you successfully implemented or supported IT solutions, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand the School's IT Strategy
Research the school’s current IT infrastructure and any recent developments in their technology strategy. This will allow you to align your answers with their goals and show that you are proactive about understanding their needs.
✨Emphasise Communication Skills
As a Network Manager, you'll need to communicate effectively with both technical staff and non-technical stakeholders. Prepare examples of how you've successfully communicated complex technical information in an understandable way to different audiences.
✨Prepare for Team Management Questions
Expect questions about your experience in mentoring and developing team members. Think of specific instances where you have coached staff or improved team performance, as this will illustrate your leadership capabilities.
