Scheme Manager (Residential - Live In)

40 hours per week. Townsend Court is a retirement living scheme consisting of 53 spacious flats on the outskirts of Leominster, close to a thriving town centre with plenty of amenities. It is a private development for the over 55's and is managed by a Residential Scheme Manager. We are now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.

You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.

The ideal candidate:

• Experience of working in a housing environment.
• Highly customer focused.
• Good IT skills, including the ability to use databases, tablets etc.
• Good numerical skills and the ability to support the monitoring of budgets.
• A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
• Ability to work collaboratively and communicate information clearly and effectively with others.
• Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
• Deliver excellent customer service, including response and resolution of customer feedback and complaints.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.