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- Tasks: Manage customer relationships and oversee supply chain operations for timely deliveries.
- Company: Join Hain Celestial, a leader in health and wellness with a mission to inspire healthier living.
- Benefits: Enjoy flexible working, competitive salary, 25 days leave, and discounts on various products.
- Why this job: Be at the forefront of supply chain excellence while making a positive impact on communities.
- Qualifications: A-Levels required; degree preferred, with 2 years' experience in a similar role.
- Other info: Remote work opportunity with a focus on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Hain are recruiting for a remote Customer Supply Chain Relationship Manager. Are you ready to drive seamless supply chain operations and build strong customer relationships? As a Customer Supply Manager, you will be at the heart of ensuring timely deliveries, exceptional service levels, and cost optimization. By acting as the primary point of contact for strategic customers, you will strengthen partnerships, align supply chain processes with customer expectations, and position Hain as the supplier of choice.
Key Responsibilities
- Customer Relationship Management
- Act as the primary contact for customers regarding supply chain processes.
- Build and maintain strong relationships to understand customer needs and expectations.
- Resolve issues related to orders, deliveries, and logistics to ensure high customer satisfaction.
- Order Fulfillment
- Oversee the end-to-end order management process, ensuring accuracy and timeliness.
- Actively manage issues on orders and service queries.
- Collaborate with internal teams to manage inventory, shipping schedules, and delivery timelines.
- Ensure compliance with customer-specific requirements and service level agreements (SLAs).
- Supply Chain Coordination
- Work closely with procurement, production, logistics, and warehouse teams to streamline operations.
- Collaborate with customers, Demand Planning, and Commercial teams to forecast demand and ensure future service excellence.
- Monitor the flow of goods to identify bottlenecks and implement improvements.
- Regularly liaise with internal teams to drive accountability and ensure service goals are met.
- Manage returns, replacements, and reverse logistics efficiently.
- Performance Management
- Track and analyze KPIs such as on-time delivery, order accuracy, and customer satisfaction.
- Identify trends, risks, and opportunities to enhance supply chain efficiency.
- Present regular performance reports to management and customers.
- Continuous Improvement
- Lead initiatives to optimize supply chain processes, reduce costs, and enhance service levels.
- Implement tools and technologies to improve visibility and operational efficiency.
- Stay updated on industry trends and best practices to maintain a competitive edge.
- Compliance and Risk Management
- Ensure compliance with logistics, transportation, and trade regulations.
- Proactively manage supply chain risks and develop mitigation strategies.
What You Need for the Role
- Education & Experience
- A-Levels required, with a degree preferred.
- Minimum of 2 years’ experience in a similar role, ideally within a comparable industry.
- Customer-facing experience and sales order processing expertise are essential.
- Key Skills & Attributes
- Excellent communication skills to engage with internal and external stakeholders.
- Proven ability to build and maintain strong customer relationships.
- Strong analytical, multitasking, and project management skills.
- Proficiency in Excel and PowerPoint.
- Results-focused with a track record of delivering against performance targets.
- Demonstrates behaviours aligned with Hain’s "ACHIEVE" framework.
Additional Responsibilities
- Indirect management of agreed spend to contribute positively to the company’s financial targets.
- Preparation of customer scorecards, account plans, and performance reports.
What can we offer you?
- Competitive salary / rate of pay
- 25 days annual leave, plus 8 Bank Holidays
- Option to purchase additional annual leave
- A day off work to support our charity partners
- Flexible working options
- Pension
- Medical benefit
- Access to a HUB that offers many discounts from a range of suppliers and retailers
About The Hain Celestial Group
Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world.
Our Values
- Own It – I am empowered and accountable for improving Hain’s business results and impact
- Win Together – I collaborate with others to grow, deliver and celebrate success.
- Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.
- Be Curious – I explore ideas & insights with a growth mindset.
If Hain sounds like the company you’d like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can’t wait to hear from you!
Customer Supply Chain Relationship Manager employer: Hain Daniels Group
Contact Detail:
Hain Daniels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Relationship Manager
✨Tip Number 1
Familiarise yourself with Hain's product portfolio and values. Understanding their brands and mission will help you align your conversation during interviews, showcasing your genuine interest in the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and supply chain processes in the past. Tailoring your experiences to match the job description will demonstrate your suitability for the role.
✨Tip Number 4
Stay updated on industry trends related to supply chain management. Being knowledgeable about current challenges and innovations can help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Customer Supply Chain Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management and customer relationship roles. Use keywords from the job description to demonstrate that you meet the specific requirements Hain is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and improved supply chain processes in previous positions.
Showcase Relevant Skills: Emphasise your analytical, multitasking, and project management skills in your application. Provide concrete examples of how you've used these skills to achieve results in past roles, particularly in customer-facing situations.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or contributed to that focused on optimising supply chain processes or enhancing service levels. This will show Hain that you're proactive and results-oriented, aligning with their values.
How to prepare for a job interview at Hain Daniels Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Supply Chain Relationship Manager. Familiarise yourself with supply chain processes and how they relate to customer satisfaction, as this will help you answer questions more effectively.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with customers, be prepared to demonstrate your excellent communication skills. Share examples from your past experiences where you successfully resolved issues or improved customer satisfaction through effective communication.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in supply chain management. Think of specific situations where you had to manage orders, resolve logistics issues, or improve service levels, and be ready to discuss the outcomes.
✨Highlight Your Analytical Skills
As performance management is key in this role, be prepared to discuss how you've tracked and analysed KPIs in previous positions. Provide examples of how your analytical skills have led to improvements in efficiency or customer satisfaction.
