Delivery Manager & Senior Delivery Manager

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You will solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

We have vacancies for both Delivery Managers and Senior Delivery Managers on GOV.UK One Login. We are running a single campaign and will offer one of the two roles based on performance at interview. As a Delivery Manager or Senior Delivery Manager you’ll be working in a growing cross-functional team. You’ll also be working with stakeholders both internal and across government to understand needs and to deliver new capability. You’ll be core to making decisions that build a high performing team and adept at breaking down barriers for your team. You’ll be highly skilled at higher level planning and also capable of getting into the details to make things happen when needed.

As a Delivery Manager or Senior Delivery Manager on GOV.UK One Login you’ll:

• lead and motivate multi-disciplinary teams, helping them organise and plan their work, ensuring they deliver timely products and services that meet users’ needs
• co-create and co-own plans and progress using recognised lean/agile practices, and communicate status to more senior people and users appropriately
• provide useful and accurate delivery metrics to facilitate continual improvement
• facilitate an inclusive team environment where innovation and challenge are welcomed from all colleagues
• deliver to the agreed goals, proactively tackling impediments, risks and blockers, and communicating and escalating where necessary
• continually improve the effectiveness, efficiency and cohesion of teams
• work in partnership with product and technical and UCD counterparts on high profile work in ambiguous, complex and/or uncertain domains
• promote continual improvement, good communication and collaboration across the organisation using the principles of agile at scale and actively contribute to the delivery management community

Senior Delivery Managers will also be expected to:

• provide delivery leadership to multiple multi-disciplinary teams
• work cross-government
• take responsibility for solving complex delivery challenges
• develop, guide and coach your delivery manager line reports and provide mentorship to more junior members of the DM community
• work with senior leaders and stakeholders in GDS to ensure all needs are understood and to influence strategic direction
• manage stakeholders to ensure strategic alignment and effective communication, taking into account organisational context and different needs and priorities, dealing constructively with conflicting views
• be responsible for the success of our DM community

We’re interested in people with experience of:

• using lean/agile practices to ensure the iterative and timely delivery of complex digital products and services that serve real user needs
• facilitating effective workshops which give a voice to all participants and provide concrete outputs and outcomes that enable delivery
• leading successful, high functioning, multidisciplinary delivery teams which are aligned to the organisation’s strategic priorities and the needs of stakeholders
• proactively tackling impediments, risks and blockers
• communicating beyond the team, and reporting and escalating effectively
• coaching delivery managers and the organisation at large on use of lean/agile practices
• driving excellence in the use of task management systems (e.g. Jira) for product delivery planning and reporting
• leading projects, initiatives or processes involving multiple teams

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period. DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Salary information: £56,070 - £61,793 Mid Level; £61,793 - £65,163 Senior level.