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- Tasks: Lead a team to enhance customer engagement and drive performance in a charity setting.
- Company: Join a charity dedicated to social and environmental regeneration.
- Benefits: Enjoy a supportive work culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer engagement and team management is essential.
- Other info: Work permit may be required for non-passport holders.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a charity focused on social and environmental regeneration, is looking for a Customer Engagement Manager to join their team. As the Customer Engagement Manager, you will manage a team of Customer Engagement Officers, driving daily and weekly performance to consistently meet service standards. You will oversee all inbound and outbound customer engagement activities, including calling campaigns and promotional initiatives, to drive appointments and meet targets for domestic and non-household water efficiency services. If you’re a strategic leader with a passion for exceptional customer service and strong people management skills – apply today!
Key responsibilities for the Customer Engagement Manager:
- Act as the primary point of contact for clients on matters related to customer engagement, contributing to reports, dashboards, and regular review meetings.
- Deliver customer engagement services within financial budgets, ensuring KPI’s and project milestones are consistently achieved.
- Lead on accurate and effective team reporting, promote best practices, and recommend service improvements.
- Manage and escalate operational or customer-related issues, providing progress updates.
- Maintain and update data files to support work planning, performance assessment, task management, and monitoring of all contracted activities.
- Ensure all customer interactions and data records are handled in full compliance with GDPR and data security policies.
Skills and Experience required for the Customer Engagement Manager:
- Proven experience in call centre or customer engagement environments.
- Experienced in leading and managing large teams to deliver results and drive performance.
- Exceptional people skills, with a focus on staff development, wellbeing, and team support.
- Skilled at managing workloads and priorities in fast-paced, deadline-driven environments.
- Excellent written and verbal communication skills, with the ability to engage diverse internal and external audiences.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Customer Engagement Manager employer: Utility People
Contact Detail:
Utility People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their focus on social and environmental regeneration will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in previous roles. Highlight specific instances where you drove performance and met targets, as this will showcase your leadership skills and ability to deliver results.
✨Tip Number 3
Brush up on your knowledge of GDPR and data security policies. Being well-versed in these areas will not only help you in the role but also show that you take compliance seriously, which is crucial for this position.
✨Tip Number 4
Network with professionals in the customer engagement field. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within similar organisations.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Engagement Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your relevant experience in customer engagement and team management. Use specific examples to demonstrate your achievements in similar roles, particularly in call centre environments.
Write a Strong Cover Letter: In your cover letter, express your passion for exceptional customer service and your strategic leadership abilities. Mention how you can contribute to the charity's mission and improve customer engagement services.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utility People
✨Showcase Your Leadership Skills
As a Customer Engagement Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples of how you've successfully motivated and developed your team in previous roles, focusing on specific outcomes and improvements.
✨Understand the Charity's Mission
Familiarise yourself with the charity's goals and values. Be ready to discuss how your experience aligns with their mission of social and environmental regeneration, and how you can contribute to their customer engagement strategies.
✨Prepare for Performance Metrics Discussion
Since the role involves meeting KPIs and project milestones, be prepared to discuss how you've previously managed performance metrics. Bring data or reports that illustrate your success in driving results in a call centre or customer engagement environment.
✨Emphasise Compliance and Data Security Knowledge
Given the importance of GDPR and data security in this role, be ready to talk about your understanding of these regulations. Share any relevant experiences where you ensured compliance while managing customer interactions and data records.
