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For Companies At a Glance
- Tasks: Provide first line support to wholesale clients and assist traders in event management.
- Company: Join a dynamic team at Sporting Solutions, a leader in sports trading technology.
- Benefits: Enjoy hybrid working, 25 days annual leave, and a competitive performance bonus.
- Why this job: Perfect for sports enthusiasts looking to kickstart their career in a fast-paced environment.
- Qualifications: Attention to detail, Microsoft skills, and a passion for sports are essential.
- Other info: Flexible shifts available; previous helpdesk experience is a plus!
The predicted salary is between 24000 - 36000 £ per year.
This is an opportunity to work as part of the Sporting Solutions Helpdesk for the benefit of wholesale clients and core business. The primary responsibility will be to enhance the service to current partners from a First Line Support Analyst trading perspective, across a variety of mediums.
The Person
- Excellent attention to detail.
- Strongly motivated self-starter able to work reliably without supervision.
- Knowledge and use of Microsoft applications, particularly Excel.
- Able to work under pressure and adhere to strict deadlines.
- Comfortable dealing with clients over email, Skype, and Slack.
- Comfortable multi-tasking in a fast-paced environment.
- Excellent written and verbal communication skills.
- Team-focused individual able to align personal goals with that of their department and the company holistically.
- Natural disposition for quick learning in a technologically-driven environment.
The Role
The First Line Support Analyst position is wide-reaching in remit and has its fundamentals based in two key areas:
- Provision of first line, helpdesk support to wholesale partners subscribing to Sporting Solutions services. Monitor a variety of communication mediums used by wholesale partners such as Skype and email, adhering to several operational KPI’s, to ensure a high level of service through instantaneous response and support.
- Ensuring that traders are given all the necessary technical support to ensure they can get their event and prices to market without incident. Responsible for monitoring and influencing the lifecycle of a sports event comprising; Event creation > Pre-match pricing > Market Monitoring > In-play trading > Settlement > Post event analysis/database records.
We need someone to:
- Assist Traders to ensure a smooth transition from fixture creation through to settlement (Life cycle of an event).
- Monitor communication mediums such as Skype and email to ensure wholesale clients get a speedy, polite and professional response to queries.
- Identify and accurately report technical issues with the relevant department for resolutions and or fixes (Jira, Slack, email, Skype).
- Occasionally administer daily trading schedules to organise trader resource and maximise output in terms of in-play events for wholesale partners.
- Prepare trading models for in-play events and accurate entry of pricing variables using the underlying market as a basis.
- Accurate manipulation of trading models and monitoring of market conditions to maintain pricing pre-match for both in-play and non-live events.
- Comprehensive understanding of in-house systems such as FMS, SMM, Atlas, Connect, Slack, Jira, and Cloudberry.
- Ability to intervene and interact with all these systems to solve issues pertaining to wholesale services.
- Secondary Partner support/escalation. Assisting the relationship manager for Tier 1 and Tier 2 partners as part of structured development towards becoming a Partner Relationship Manager.
- Typical tasks would include assisting with review calls and meetings with customer operational staff, reporting on customer performance, reviewing and updating support tickets, calls, and other contact made by specified partners.
What we’re looking for
- Passion for sports and betting.
- Willingness to work a range of shifts across 24 hours to suit the needs of the business.
- Extra marks if you have knowledge of fixed odds market and the principles involved in pricing and trading sports events.
- Previous helpdesk or first line support experience.
What we offer
- 25 days annual leave that increases with length of service + day off for your birthday!
- Hybrid working - 2 days a week in the office.
- Company contribution to discounted gym scheme.
- Vitality health care for you and your household.
- Competitive yearly performance bonus.
- Enhanced maternity and paternity leave.
- Access to discounts for online shopping.
- Cycle to work scheme.
1st Line Support Analyst - Sporting Solutions employer: Betsson Group
Contact Detail:
Betsson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst - Sporting Solutions
✨Tip Number 1
Familiarise yourself with the tools and systems mentioned in the job description, such as Jira, Slack, and FMS. Having a solid understanding of these platforms will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of the sports betting industry, particularly fixed odds markets and trading principles. This will show your passion for the field and your ability to engage with clients effectively.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. You might be asked to role-play scenarios where you handle client queries over email or Skype, so being articulate and professional is key.
✨Tip Number 4
Be prepared to discuss how you manage multiple tasks under pressure. Think of examples from your past experiences where you successfully juggled various responsibilities while maintaining high service standards.
We think you need these skills to ace 1st Line Support Analyst - Sporting Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your attention to detail, communication skills, and any previous helpdesk or support experience.
Craft a Strong Cover Letter: In your cover letter, express your passion for sports and betting. Mention how your skills and experiences make you a great fit for the 1st Line Support Analyst role, and demonstrate your understanding of the responsibilities outlined in the job description.
Showcase Technical Proficiency: Highlight your knowledge of Microsoft applications, especially Excel, and any experience with tools like Jira and Slack. This will show that you are well-prepared for the technical aspects of the role.
Prepare for Potential Questions: Think about how you would handle common scenarios in a support role, such as dealing with difficult clients or troubleshooting technical issues. Being prepared will help you convey confidence during the interview process.
How to prepare for a job interview at Betsson Group
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and betting during the interview. This role is closely tied to the sporting world, so demonstrating a genuine interest can set you apart from other candidates.
✨Highlight Your Technical Skills
Be prepared to discuss your experience with Microsoft applications, especially Excel, as well as any familiarity with helpdesk software like Jira and communication tools like Slack. Providing specific examples of how you've used these tools in past roles will be beneficial.
✨Demonstrate Your Communication Skills
Since this role involves dealing with clients over various mediums, practice articulating your thoughts clearly and professionally. You might want to prepare for potential scenarios where you need to handle client queries effectively.
✨Prepare for Multi-tasking Scenarios
The job requires handling multiple tasks under pressure. Think of examples from your previous experiences where you successfully managed competing priorities and maintained high service levels, and be ready to share those stories.
