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- Tasks: Manage returns and assist with customer billing issues in a dynamic team environment.
- Company: Join Softcat, a leading UK IT infrastructure provider with a focus on employee satisfaction.
- Benefits: Enjoy hybrid working, flexible hours, and perks like extra holiday on your birthday.
- Why this job: Be part of a supportive team that values individuality and offers growth opportunities.
- Qualifications: Looking for organised individuals with strong communication skills and proficiency in Microsoft Office.
- Other info: We embrace diversity and support applicants with disabilities or neurodiversity throughout the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Services Team at Softcat, one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We are passionate about outstanding employee satisfaction and world-class customer service, which inspire our flexible, friendly approach to business.
You will be joining Softcat's Customer Services Team in our Marlow Head Office. The primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.
The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process, including:
- Managing returns in and out of our warehouse
- Managing weekly returns to our main suppliers
- Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
- Completing a variety of tasks relating to our suppliers such as chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
We'd love you to have:
- Experience being highly organised with a high attention to detail
- Excellent communication and administration skills
- Good team player but able to work independently and use their own initiative
- Proficiency in Microsoft Office (Word, Excel & Outlook) and excellent analytical and numerical skills
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
- Pension
- Share incentive plan
- Life Assurance
- Holiday - Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
- Opportunity to qualify for Director hosted lunches as well as half and full year incentive trips to places all over the world
- Technology vouchers, activity passes, restaurant discount card
- Option to add your partner/family to some of the benefits
- Access to Perklife, our dedicated portal for all perks and flexible benefits
- Maternity, Paternity and Adoption support
Customer Services Support Executive employer: Softcat plc
Contact Detail:
Softcat plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Support Executive
✨Tip Number 1
Familiarise yourself with Softcat's values and culture. Understanding what makes us tick will help you align your responses during interviews and show that you're a great fit for our team.
✨Tip Number 2
Highlight your organisational skills in conversations. Since the role involves managing returns and stock, be ready to share examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Prepare to discuss your experience with Microsoft Office, especially Excel. Being able to demonstrate your proficiency can set you apart, as these skills are crucial for the role.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. We value a friendly atmosphere, so be sure to express your willingness to support colleagues and contribute positively to the team dynamic.
We think you need these skills to ace Customer Services Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Support Executive role. Emphasise your organisational skills, attention to detail, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Softcat's culture and values that resonate with you, and explain how you can contribute to their customer service excellence.
Showcase Teamwork and Initiative: In your application, provide examples of how you've successfully worked as part of a team and also taken initiative independently. This will demonstrate your ability to thrive in a collaborative yet self-sufficient environment.
Be Authentic: Softcat values individuality and authenticity. When writing your application, be yourself and let your personality shine through. This will help you connect with the company's culture and stand out as a candidate.
How to prepare for a job interview at Softcat plc
✨Show Your Organisational Skills
As a Customer Services Support Executive, being organised is key. Prepare examples of how you've successfully managed tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Be ready to discuss how you've resolved customer queries or worked with teams in the past. Use clear and concise language during the interview to showcase your communication skills.
✨Emphasise Teamwork and Independence
While teamwork is important, the ability to work independently is equally valued. Share experiences where you contributed to a team while also taking initiative on your own. This will show that you can thrive in both settings.
✨Be Authentic and Confident
Softcat values individuality and authenticity. Don’t hesitate to be yourself during the interview. Share your unique experiences and perspectives, and remember that confidence can help bridge any gaps you might feel about your qualifications.
