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- Tasks: Lead complex technical projects and engage with enterprise customers daily.
- Company: Join Proofpoint, a leader in human-centric cybersecurity protecting organisations worldwide.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits.
- Why this job: Be part of a mission-driven team redefining cybersecurity while fostering collaboration and innovation.
- Qualifications: Bachelor's degree or equivalent experience; strong customer service and project management skills required.
- Other info: Diverse and inclusive culture encouraging applicants from all backgrounds.
The predicted salary is between 48000 - 84000 £ per year.
About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Role: Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project management skills to join the Professional Services team. Your customer-facing role will include planning and managing midsized to extremely large, complex engagements. You will be responsible for setting customer expectations, planning projects, facilitating communications, managing escalations, and driving projects to successful completion.
Your day-to-day:
- Engage with new and existing enterprise customers in a technical project management capacity.
- Work with the project teams to create detailed project plans and drive them to completion.
- Track and manage project dependencies, work progress, project risks and resource allocation.
- Coordinate and facilitate planning and working meetings.
- Ensure plans are aligned with resources, company objectives, and technical standards.
- Provide regular status reports to customer and management (including executives) as necessary.
- Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed.
- Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate.
- Proactively assess and communicate project risks and associated risk strategies.
- Facilitate customer escalations, managing communication plans and driving issues to resolution.
- Manage internal projects within Professional Services to improve quality and efficiency of services to customer as needed.
- Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes.
What you bring to the team:
- Bachelors Degree or equivalent experience.
- Strong industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service record.
- Experience in working with multiple customers and have an aptitude for managing changing priorities.
- Experience in large systems design and project implementation for enterprise email environments.
- Broad technical knowledge of Internet products and technologies.
- Aptitude for technical learning.
- Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plus.
- Ability to work at all levels within an organization, including C-Levels, of organizations, both technically and professionally.
- Adept at conflict resolution: This job entails working with a variety of people and personalities.
- Adaptable and flexible work style to accommodate working with several different customers at once.
- Familiarity with Data Loss Prevention that may include Endpoint DLP applications, Cloud Application Security Broker, Isolation a plus.
- A broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB and other cloud architectures a plus.
- Basic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) a plus.
Why Proofpoint: Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation.
Apply today and explore your future at Proofpoint!
Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply: Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!
Sr. Technical Project Manager employer: Proofpoint
Contact Detail:
Proofpoint Recruiting Team
accessibility@proofpoint.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Technical Project Manager
✨Tip Number 1
Familiarise yourself with Proofpoint's core values: Bold, Responsive, Accountable, Visionary, and Exceptional. During your interactions, whether in interviews or networking, demonstrate how your experiences align with these values to show you're a great cultural fit.
✨Tip Number 2
Leverage your network to connect with current or former employees at Proofpoint. Ask them about their experiences and any insights they can share about the role and the company culture, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of your project management experience, especially in technical environments. Be ready to explain how you've successfully managed multiple projects simultaneously and resolved conflicts, as this is crucial for the role.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and email security. Being knowledgeable about current challenges and solutions in the industry will not only impress your interviewers but also demonstrate your commitment to the field.
We think you need these skills to ace Sr. Technical Project Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sr. Technical Project Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in project management and customer service. Use specific examples that demonstrate your ability to manage complex projects and engage with enterprise customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Proofpoint's mission and values. Explain why you are passionate about cybersecurity and how your background aligns with the company's goals. Be sure to mention any relevant technical knowledge or experience.
Highlight Soft Skills: In your application, emphasise your soft skills such as adaptability, conflict resolution, and communication. These are crucial for a customer-facing role and will help you stand out as a candidate who can navigate various personalities and challenges.
How to prepare for a job interview at Proofpoint
✨Understand the Company Culture
Before your interview, take some time to research Proofpoint's core values and culture. Familiarise yourself with their BRAVE values—Bold, Responsive, Accountable, Visionary, and Exceptional. This will help you align your answers with what they value in their employees.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of projects you've managed, particularly those that involved complex engagements. Highlight your ability to set expectations, manage risks, and drive projects to completion, as these are key responsibilities for the role.
✨Demonstrate Technical Knowledge
Since this is a technical project management position, brush up on your knowledge of email security, messaging infrastructure, and relevant internet protocols. Be ready to discuss how your technical background can contribute to managing projects effectively.
✨Prepare for Customer Interaction Scenarios
Given the customer-facing nature of the role, think about how you would handle various customer scenarios, including escalations and conflict resolution. Prepare to share examples of how you've successfully navigated challenging situations with clients in the past.
