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- Tasks: Provide 1st and 2nd line IT support across UK and US offices.
- Company: Join an award-winning Cyber Security solutions business in Lutterworth.
- Benefits: Enjoy hybrid working, competitive salary, and additional payment for on-call duties.
- Why this job: Be part of a tech-savvy team in a growing company with a strong focus on user satisfaction.
- Qualifications: 3+ years in IT support, knowledge of Windows, networking, and relevant certifications preferred.
- Other info: Opportunity to mentor junior staff and participate in exciting technical projects.
The predicted salary is between 30000 - 40000 £ per year.
I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire.
Role Purpose
Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards.
Key Responsibilities
- Deliver 1st/2nd line support via the internal service desk
- Assist with 3rd line support and technical projects under supervision
- Install, configure, and maintain IT hardware, software, and networks
- Manage service requests and incidents in line with SLAs
- Liaise with suppliers for IT equipment and services
- Contribute to internal knowledge base
- Participate in on-call rota (extended support hours/weekends)
- Ensure compliance with internal processes and documentation standards
Role Requirements
- 3+ years in a similar IT support role
- Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
- Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS
- Familiarity with ITIL framework and process-driven environments
- Strong troubleshooting, communication, and documentation skills
- Ability to lead by example, mentor junior staff, and manage multiple support cases
- Degree in Computer Science or related field or equivalent experience
- Microsoft certifications (e.g., MCP, MCSA, MCSE) preferred
- UK Driving Licence
- Be part of an on-call rota of 1 week in every 3 (additional payment provided)
Core Competencies
- Deadline and pressure management
- Planning and organisational skills
- Analytical and creative problem-solving
- Customer-focused communication
- Teamwork, mentoring, and relationship building
- Self-motivated with strong personal drive and initiative
- Excellent written, verbal, and listening skills
- Strong organisational awareness
Desirable Qualifications
- Degree in Computer Science, Engineering, or equivalent experience.
- Microsoft certifications (MCP, MCSA, MCSE, etc.)
- Understanding of cybersecurity frameworks.
- Eligible for UK Security Clearance.
This is a fantastic opportunity for a Technical Support Engineer with a few years experience under their belt that is looking to join a very tech-savvy environment, in a very successful and growing business. The salary is £30,000 to £40,000 plus benefits and is a hybrid working role of 2x days per week on-site and 3x days per week working from home.
Technical Support Engineer employer: Cyber Security Forum Initiative
Contact Detail:
Cyber Security Forum Initiative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Linux, and cloud platforms like Azure or AWS. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge and be prepared to discuss how you've applied these principles in previous roles. Employers love candidates who understand process-driven environments and can contribute to maintaining high service standards.
✨Tip Number 3
Showcase your troubleshooting skills by preparing examples of complex issues you've resolved in the past. Be ready to explain your thought process and the steps you took to reach a solution, as this demonstrates your analytical abilities.
✨Tip Number 4
Network with current employees or professionals in the cybersecurity field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your knowledge of Windows OS, networking, and any certifications you hold. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cybersecurity and technical support. Mention specific experiences where you've successfully resolved issues or improved user satisfaction, and explain why you're excited about this particular role.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've tackled complex technical issues in the past. Highlight your troubleshooting abilities and any experience you have with ITIL processes, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Technical Support Engineer.
How to prepare for a job interview at Cyber Security Forum Initiative
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, networking, and cloud platforms. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Understand ITIL and ISO Standards
Familiarise yourself with ITIL frameworks and ISO standards relevant to the role. Be ready to explain how you have applied these principles in previous positions, as this will show your alignment with the company's processes.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss challenging support cases you've handled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical and creative problem-solving skills.
✨Emphasise Communication and Teamwork
Since the role involves liaising with suppliers and mentoring junior staff, highlight your communication skills and teamwork experiences. Share examples of how you've successfully collaborated with others to achieve common goals.
