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For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and build meaningful relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion since 1913.
- Benefits: Enjoy a creative environment, professional growth, and diverse team culture.
- Why this job: Be a brand ambassador and make a real impact in the luxury fashion world.
- Qualifications: Experience in luxury brands and excellent communication skills are essential.
- Other info: Embrace diversity and inclusion while working in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
- Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
- Operate with the highest level of care and respect for the Products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meetings.
- Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room.
- Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
- Similar experience within a luxury or premium brand.
- Understanding of luxury customer service.
- Experience in building a long-lasting relationship with clients.
- Being able to work in a team as well as alone.
- Excellent communication and interpersonal skills.
Senior Client Advisor WRTW, Bond Street employer: PRADA
Contact Detail:
PRADA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor WRTW, Bond Street
✨Tip Number 1
Familiarise yourself with Prada's history, culture, and values. Understanding the brand's philosophy will not only help you connect with potential clients but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current luxury fashion trends and competitors. This knowledge will enable you to engage in meaningful conversations with clients and showcase your expertise, making you a more attractive candidate.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. Being able to handle various client interactions smoothly will prepare you for the dynamic environment at Prada and highlight your ability to provide exceptional service.
✨Tip Number 4
Network with professionals in the luxury retail industry. Building relationships with individuals who work in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Senior Client Advisor WRTW, Bond Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Prada's history, values, and product offerings. This knowledge will help you convey the brand philosophy effectively in your application.
Tailor Your CV: Highlight relevant experience in luxury retail or client advisory roles. Emphasise your ability to build relationships and exceed sales targets, as these are key aspects of the job.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for luxury fashion and customer service. Mention specific examples of how you've provided exceptional service or resolved client issues in the past.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication and interpersonal skills. Use clear, concise language and ensure your application is free from errors.
How to prepare for a job interview at PRADA
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Prada's history, culture, and values. Familiarise yourself with their iconic products and recent collections, as this will show your genuine interest in the brand and help you connect with the interviewers.
✨Demonstrate Customer-Centric Mindset
Be prepared to discuss how you prioritise customer needs and create memorable experiences. Share specific examples from your past roles where you went above and beyond for a client, as this aligns perfectly with the expectations of a Senior Client Advisor.
✨Showcase Your Sales Achievements
Highlight your previous sales targets and how you exceeded them. Use quantifiable metrics to demonstrate your success, as this will illustrate your ability to contribute to the store's overall performance and meet KPIs.
✨Emphasise Teamwork and Communication Skills
Since collaboration is key in this role, be ready to share experiences that showcase your ability to work well within a team. Discuss how you foster open communication and support your colleagues, which will reflect your alignment with the company's values of diversity and inclusion.
