Senior Travel Program Executive - 6 month FTC

At Informa, no two days and no two people are the same, and you will find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries.

This position will be based in London and require you to be in the office 3 days a week. Due to the successful implementation of a global travel management system and internal expansion, Informa is looking to recruit a Senior Travel Program Executive based in London to join our friendly and busy team. This exciting new role is ideal for a Senior Travel Program Executive professional within the business travel industry, with excellent travel knowledge, strong negotiating, contracting and administrative skills as well as a key eye for detail.

The role of the Senior Travel Program Executive encompasses a wide range of tasks in which no two days will be the same. Duties include, but are not limited to:

• Investigate and respond to travel related queries in a timely and professional manner.
• Maintain shared email box to ensure efficient and quick responses to customer inquiries.
• Negotiate Air & Hotel Contracts for distribution and promotion on the corporate travel platform.
• Provide high levels of customer service and provide advice with complaint handling.
• Maintain the Online Booking Tool for colleagues.
• Build exceptional rapport with key stakeholders in the region and cultivate stakeholder engagement.
• Building and maintaining strong relationships with regional travel suppliers and partners.
• Assist with onboarding of new colleagues onto the travel system in the region.
• Manage pre and post travel queries.
• Assist with the maintenance of the Global Internal Intranet site.
• Analyse and compile monthly reporting.

The ideal Senior Travel Program Executive will have a passion for travel and a working understanding of the often-complex nature of business travel. You will be able to set and work to deadlines, with the ability to multi-task and attention to detail. The successful candidate will have excellent interpersonal skills, able to deal with a wide variety of clients with an impeccable manner. First-rate written and verbal communication skills are essential. The ideal candidate will have an experienced understanding of what the business traveller wants to experience with a commitment to good ethics and responsible travel.

This role would suit an experienced business travel executive looking for a fantastic role to further their career in the travel industry. 3-5 years of experience in the travel industry. Strong negotiation skills in relation to Air and Hotel deals along with commission and rebates. Strong administrative experience within a business travel organisation. Great communicator (verbal, face-to-face, email) together with excellent customer service skills. Strong ability to build relationships and maintain them. A passion for all things travel. Excellent organisation and numerical skills. Able to juggle conflicting priorities. Self-motivated and customer centric. Ability to work independently and as part of a team. Strong problem-solving skills. Experience of using MS Office packages.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you will find inclusive experiences and environments where all perspectives and backgrounds are welcomed.