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- Tasks: Join our team to ensure smooth service transitions and maintain service quality.
- Company: Howdens Joinery is the UK's leading trade kitchen supplier with over 900 depots.
- Benefits: Enjoy a competitive salary, annual bonus, excellent pension, and flexible part-time hours.
- Why this job: Make a real impact in a dynamic tech environment while developing your skills.
- Qualifications: Experience in Service Transition, strong communication skills, and ITIL awareness preferred.
- Other info: Part-time role (22.5 hrs) with 2 days onsite and 1 day remote work.
The predicted salary is between 24000 - 36000 £ per year.
Howdens Joinery are looking for a Service Transition Analyst to join our Service Design & Transition team. The Service Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. This is a part time (22.5 hrs) opportunity based at our office on Brackmills Business Park in Northampton working onsite 2 days per week with 1 day working from home.
Whether you’re returning to the workforce, diversifying your experience, or seeking a steady part-time role in a dynamic tech environment, this position offers meaningful work with real impact—on your schedule.
What will I be doing as a Service Transition Analyst?
- Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production.
- Responsible for identifying, co-ordinating and managing service acceptance / service readiness activities to ensure that new & changed services are delivered to meet customer user requirements before going live.
- Completing the necessary Service documentation required for new or changed services; and working with other areas of the IT teams to ensure that documentation produced is fit for purpose.
- Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live.
What do I need to qualify for this role?
- Practical knowledge and experience of Service Transition / Service introduction and ideally some Service Design.
- Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions.
- ITIL awareness, preferably supported by ITIL certifications.
- Preferably someone with a strong background in Service management roles, with solid understanding of service management frameworks and processes.
- Understanding of Agile methodology.
- Innovative and positive team player with excellent communication and service skills.
- Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders.
- Ability to work well both within a team and individually.
What we can offer you:
- Competitive salary and annual company bonus.
- Excellent pension scheme (company contribution of up to 12%).
- 25 days holiday + bank holidays with the option to buy additional days (pro-rata).
- Staff Discount.
- Employee Assistance Programme.
- Exceptional Reward and Recognition events.
- Part time position working 22.5hrs.
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.
How to apply:
We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Service Transition Analyst employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role requires a solid understanding of service management. Consider brushing up on your ITIL certifications or even taking a refresher course to demonstrate your commitment to the field.
✨Tip Number 2
Highlight your experience in service transition and process design during networking opportunities. Engage with professionals in the industry through LinkedIn or local meetups to gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies, as this is a key aspect of the role. Think of specific examples where you've successfully implemented Agile practices in service management or project transitions.
✨Tip Number 4
Practice your presentation skills, especially when it comes to explaining technical issues to non-technical stakeholders. Being able to communicate effectively will set you apart, so consider mock presentations to refine your approach.
We think you need these skills to ace Service Transition Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Transition Analyst position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in service transition, service design, and ITIL awareness. Use specific examples that demonstrate your skills in process design, management, and documentation.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your experience with Agile methodology and your ability to communicate effectively with both technical and non-technical stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northampton Business Directory
✨Understand Service Transition Fundamentals
Make sure you have a solid grasp of service transition principles and practices. Familiarise yourself with ITIL concepts, as they are crucial for this role. Be prepared to discuss how you've applied these principles in past experiences.
✨Showcase Your Communication Skills
As a Service Transition Analyst, you'll need to communicate effectively with both technical and non-technical stakeholders. Prepare examples of how you've successfully facilitated meetings or workshops, highlighting your ability to convey complex information clearly.
✨Demonstrate Process Management Experience
Be ready to discuss your experience with process design and documentation. Think of specific instances where you've led service readiness activities or managed transitions, and be prepared to explain the outcomes of those projects.
✨Exhibit Team Collaboration
This role requires working closely with various teams. Share examples of how you've collaborated with others to achieve common goals, especially in a service management context. Highlight your ability to work both independently and as part of a team.
