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- Tasks: Support key software applications and ERP platforms, ensuring smooth operations daily.
- Company: Join Bodycote, a global leader in heat treatments and thermal processing services.
- Benefits: Enjoy 25 days holiday, life assurance, and a pension match of up to 10%.
- Why this job: Be part of a dynamic team, enhancing IT service delivery and making a real impact.
- Qualifications: 3 years in application support, with experience in Microsoft Navision and ITIL frameworks.
- Other info: Opportunity for travel and collaboration with a global IT team.
The predicted salary is between 36000 - 60000 £ per year.
Bodycote operates an international network of facilities serving a diverse range of industries, including aerospace, defense, automotive, power generation, oil & gas, construction, machine building, medical, and transportation. As the world’s leading provider of heat treatments and specialist thermal processing services, Bodycote plays a critical role in the global manufacturing supply chain, with over 4,800 employees across 22 countries and 155 locations.
The Enterprise Applications Support Analyst will focus on providing daily support for key software applications and multiple ERP platforms in use throughout the business. This position involves collaborating with global colleagues and active engagement with our ERP System and Project Management teams.
Key Responsibilities:- Daily monitoring and management of enterprise applications within the business, with extensive knowledge of ERP systems, primarily Microsoft Navision.
- Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements.
- Producing data extracts via application client or SQL when required.
- Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment.
- Facilitating knowledge transfer across the Group and customer base including end user training and Knowledge Base contributions.
- Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
- Contributing to the technical Change Advisory Board specific to relevant ERPs.
- Engagement in new and upcoming IT projects relating to Enterprise Applications and service improvement.
- Representing Group IT within the business and at all times delivering world class customer service.
- Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.
- 3 years’ experience in delivering Application Support in a complex corporate environment.
- Minimum 12 months experience with Microsoft Navision (versions 3.7 to 4.0, client version 2009).
- Experience working in a structured ITIL based service delivery framework.
- Must have a flexible approach and excellent interpersonal skills – the ability to work independently and as part of a team is essential.
- Must be able to deal with customers / suppliers / peers at all levels in a professional manner.
- Exceptional written and verbal communication skills.
- Excellent active listening and analytical skills.
- Ability to work and deliver results to defined deadlines.
- Availability to travel when required.
- Understanding of business finance and accounting procedures.
- Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
- Experience with Navision manufacturing modules.
- ITIL Certified to Foundation Level.
- Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure.
- Experience with Microsoft SQL databases.
- French or German language skills.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus 8 bank holidays.
- Employee assistance program including wellbeing app.
If you meet the qualifications and are ready to take on this exciting opportunity, please submit your application along with your updated resume. We look forward to hearing from you!
Enterprise Applications Support Analyst – Macclesfield employer: Bodycote
Contact Detail:
Bodycote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Applications Support Analyst – Macclesfield
✨Tip Number 1
Familiarise yourself with Microsoft Navision, especially the versions mentioned in the job description. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge and be prepared to discuss how you've applied ITIL principles in previous roles. This will demonstrate your understanding of structured service delivery, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Bodycote on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples of how you've delivered exceptional customer service in past roles. Since this position involves collaboration and support, showcasing your interpersonal skills will be key to making a strong impression.
We think you need these skills to ace Enterprise Applications Support Analyst – Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your application support background and familiarity with Microsoft Navision. Use specific examples to demonstrate your skills in a corporate environment.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your ITIL experience and your ability to work collaboratively in a team, as well as your customer service skills.
Showcase Technical Skills: In your application, clearly outline your technical skills, particularly your experience with ERP systems and SQL. Mention any relevant certifications, such as ITIL Foundation Level, to strengthen your application.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Bodycote
✨Know Your ERP Systems
Make sure you have a solid understanding of Microsoft Navision and other ERP platforms. Be prepared to discuss your experience with these systems, as well as any specific challenges you've faced and how you resolved them.
✨Demonstrate ITIL Knowledge
Since the role involves working within an ITIL framework, brush up on ITIL principles and processes. Be ready to explain how you've applied these in previous roles, particularly in incident management and service delivery.
✨Showcase Communication Skills
Exceptional communication is key for this position. Practice articulating your thoughts clearly and concisely, and be prepared to provide examples of how you've effectively communicated with colleagues and clients at various levels.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving abilities. Think of specific instances where you've successfully troubleshot issues or improved processes, and be ready to share those stories.
