Senior GTM Practice Solutions Specialist

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Senior GTM Practice Solutions Specialist is an advanced subject matter expert, responsible for the implementation of the solution design, configuration and escalated problem management of solutions and services in client environments. This role provides pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals and assists with the creation and delivery of more complex technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW).

Key responsibilities:

• Assists with the creation and delivery of technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW).
• Reviews, updates and analyzes user and technical requirements, specifications development, solution design and development, propose technical solutions and provide a high-level design of technical or service solutions to meet the client’s requirements.
• Provides user support and assists with troubleshooting and design, configuration and escalated problem management.
• Contributes to the development of technical training and training programs.
• Contributes technical expertise to the design and configuration requirements in relation to RFP / RFI and proposals of complexity.
• Regularly reviews the solution roadmap and milestones.
• Works closely with the sales team to evaluate and activate new accounts.
• Contributes to the knowledge base of solutions and services by sharing best practices and lessons learnt with clients.
• Understands the client’s environment, business needs and provide expertise and consulting on the relevant solutions.
• Works closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients.
• Contributes to process improvements and ensure compliance to process and policy governance by continuously reviewing processes.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding of IT industry environment and business needs.
• Advanced knowledge of market, verticals, horizontals, business administration and business change.
• Advanced ability to lead technical design workshops with the client and internal business stakeholders.
• Advanced technical, quantitative and analytical capabilities.
• Advanced ability to work with clients and business teams to create client-orientated solutions and services.
• Excellent interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
• Advanced ability to recognize opportunities for enhancement and continuous improvement.
• Advanced ability to establish and manage processes and practices through collaboration and the understanding of business.
• Ability to manage urgent and complex tasks simultaneously.
• Passion for learning about new industry trends and technology advancements.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Computer Science, Information Technology or Business or a related field.
• SAFe Agile or Program or Project Management certification(s) is desirable.
• Relevant vendor / technology certification(s) is desirable.

Required experience:

• Advanced experience in a similar role within a related global technology services environment.
• Advanced experience working across multiple technology domains.
• Advanced project management experience.
• Advanced experience working with clients to understand their requirements and define appropriate solutions.

Workplace type: Hybrid Working

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.