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- Tasks: Lead delivery teams to ensure effective project execution and alignment with company strategies.
- Company: Commify is a global leader in business communication, serving over 50,000 businesses across 9 countries.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and flexible hybrid working options.
- Why this job: Join a values-led company focused on growth, innovation, and making a real impact in communication.
- Qualifications: 8-10+ years in project management, with expertise in Agile methodologies and complex software programmes.
- Other info: Be part of a dynamic team that values collaboration and continuous improvement.
The predicted salary is between 110000 - 125000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA. Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatsApp, Email, VOIP, and other communications technologies. We serve over 50,000 businesses globally and send over 5 billion communications on a yearly basis. We have ambitious growth plans to expand our already impressive product portfolio. As a values-led business, we recognise our 'People' are our biggest asset. Do you want to be part of our success story?
As a Delivery Director on a fixed-term contract, you will play a pivotal role in leading and overseeing delivery teams to ensure projects are executed effectively and aligned with company strategies. You will be instrumental in managing project portfolios and fostering a culture of excellence and continuous improvement within the delivery function.
The Role
- Programme Leadership: Drive successful technical execution by orchestrating engineering and product teams, harmonising workstreams with the program roadmap, and offering mentorship while addressing the needs of stakeholders.
- Agile Planning & Cadence: Champion a consistent delivery rhythm through Agile practices. Take the lead in quarterly PI Planning and Scrum ceremonies, while maintaining metrics to monitor progress and spot potential challenges early on.
- Change Control & Risk Management: Oversee the programme's change control protocols and proactively address risks by managing a Technology RAID log, ensuring visibility on possible issues for timely solutions.
- Cross-Functional Coordination: Partner with Product, Engineering, QA, and Commercial teams to ensure seamless delivery and dismantle silos, fostering a collective vision.
- Stakeholder Engagement: Serve as the primary contact for programme updates, delivering succinct progress reports to senior leadership and managing stakeholder expectations regarding program goals.
- Governance & Reporting: Lead governance forums and uphold accountability through regular meetings. Offer detailed dashboards that provide transparency on status, milestones, budget, and potential risks.
- Delivery Excellence: Advocate for best practices in Agile and lean delivery, mentor teams, and ensure adherence to quality standards by incorporating testing and security reviews into the delivery framework.
- Customer Migration Oversight: Oversee the planning and execution of customer migrations, coordinating activities to minimise disruptions and managing readiness and contingency strategies.
The Person
- Proven Programme Delivery Expertise: Extensive experience delivering complex software programmes in a SaaS environment, ideally 8-10+ years in project/program management roles. A track record of successfully leading large-scale technology initiatives from inception through launch, including multi-team or multi-phase projects. Experience with cloud replatforming or infrastructure modernisation projects (e.g. moving on-premise systems to cloud) and associated customer migrations is highly desirable.
- Agile & Scaled Agile Knowledge: Deep knowledge of Agile methodologies (Scrum and Kanban) and experience with scaled Agile practices (SAFe & LeSS). Hands-on experience with PI Planning and the Scaled Agile Framework (SAFe) or similar is required - the candidate should be comfortable orchestrating planning across multiple teams and agile release trains. Ability to adapt and apply the right blend of Agile and traditional project management as needed.
- Change & Risk Management Skills: Strong skills in change control, risk identification, and mitigation. Familiarity with maintaining RAID logs and leading formal change approval processes for scope/time/budget changes. Demonstrated ability to anticipate risks and address issues proactively so that the programme can stay on track.
- Stakeholder Management & Communication: Exceptional communication and interpersonal skills. Proven ability to engage, inform, and influence stakeholders at all levels, including senior executives and board members. Comfort in presenting programme updates, negotiating priorities, and setting clear expectations. Able to build trust and consensus across diverse groups, and to handle sensitive information or difficult discussions with tact and clarity.
- Cross-Functional Leadership: Experience working in a matrixed environment where success depends on collaboration across product management, engineering, architecture, QA, and commercial/business teams. Adept at influencing without direct authority, aligning teams to a common goal, and resolving inter-departmental conflicts or misalignments.
- Analytical and Metrics-Driven: Highly analytical mindset with the ability to define and track relevant delivery metrics (e.g. throughput, cycle time, burn-up, budget burn rate). Proficient in using project management and collaboration tools (specifically Jira & Confluence) to monitor progress and produce insight-rich reports. A data-driven approach to identifying bottlenecks and continuous improvement opportunities in the delivery process.
- Organisation and Autonomy: Excellent organisational skills with meticulous attention to detail. Capable of managing multiple workstreams and tasks simultaneously, prioritising effectively under pressure. A self-starter who takes initiative - able to bring order to ambiguity, set up necessary processes from scratch, and drive execution with minimal guidance.
- Technical and Business Acumen: Solid understanding of software development and cloud technology principles to effectively engage with architects and engineers on technical issues. Equally, a good grasp of business drivers and product strategy to ensure the programme delivers true business value. The ability to translate between technical and non-technical stakeholders is essential.
Benefits:
- Attractive salary ranging from £110,000 to £125,000
- Comprehensive Healthcare & Dental Cash Plan
- Generous 27 days of annual leave in addition to Bank Holidays
- Enjoy your birthday off, Wellbeing leave, and Days dedicated to Giving Back
- Complimentary access to Calm, a mindfulness and wellbeing app, for you and your family
- 5% employer contribution towards your Pension
- Coverage of 4x salary in case of death in service
- Special Christmas Reward
- Engaging monthly and quarterly social events
- Opportunities for Training & Development with unlimited learning access via Udemy
- Flexible hybrid working arrangements
Delivery Director (12 month Fixed Term Contract) employer: Commify
Contact Detail:
Commify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Director (12 month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as well as the Scaled Agile Framework (SAFe). Being able to demonstrate your hands-on experience in these areas during discussions will show that you are well-prepared for the role.
✨Tip Number 2
Prepare to discuss your experience in managing complex software programmes, particularly in a SaaS environment. Highlight specific projects where you successfully led multi-team initiatives, as this will resonate with the expectations of the Delivery Director position.
✨Tip Number 3
Showcase your stakeholder management skills by preparing examples of how you've effectively communicated with senior executives and influenced decision-making. This is crucial for the role, as you'll need to engage with various levels of the organisation.
✨Tip Number 4
Be ready to discuss your approach to risk management and change control. Prepare to share specific instances where you identified potential risks early and implemented strategies to mitigate them, demonstrating your proactive mindset.
We think you need these skills to ace Delivery Director (12 month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in programme delivery, particularly in SaaS environments. Emphasise your track record of leading large-scale technology initiatives and your familiarity with Agile methodologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s mission. Discuss how your skills in change control, risk management, and stakeholder engagement align with the responsibilities of the Delivery Director position.
Showcase Relevant Experience: Provide specific examples of past projects where you successfully managed cross-functional teams and delivered results. Highlight your experience with cloud replatforming or infrastructure modernisation, as this is highly desirable for the role.
Highlight Analytical Skills: Demonstrate your analytical mindset by mentioning how you have defined and tracked delivery metrics in previous roles. Include any experience with project management tools like Jira and Confluence to show your proficiency in monitoring progress.
How to prepare for a job interview at Commify
✨Showcase Your Programme Delivery Expertise
Be prepared to discuss your extensive experience in delivering complex software programmes, particularly in a SaaS environment. Highlight specific projects where you led large-scale technology initiatives and how you managed multi-team or multi-phase projects.
✨Demonstrate Agile Knowledge
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as well as scaled Agile practices like SAFe. Be ready to share examples of how you've successfully orchestrated planning across multiple teams and agile release trains.
✨Communicate Effectively with Stakeholders
Prepare to showcase your exceptional communication skills by discussing how you've engaged and influenced stakeholders at various levels. Share experiences where you presented programme updates or negotiated priorities, emphasising your ability to build trust and consensus.
✨Exhibit Analytical and Metrics-Driven Mindset
Highlight your analytical skills by discussing how you've defined and tracked delivery metrics in past roles. Be ready to explain how you've used tools like Jira and Confluence to monitor progress and identify bottlenecks for continuous improvement.
