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- Tasks: Join our team as a Customer Advisor, delivering top-notch service and product advice.
- Company: Pavers is a family-run business with over 50 years of experience and 170+ stores.
- Benefits: Enjoy generous staff discounts, holiday entitlement, and access to career development opportunities.
- Why this job: Be part of a supportive environment that values your well-being and offers growth potential.
- Qualifications: No prior experience needed; just bring a positive attitude and a passion for customer service.
- Other info: Flexible part-time hours with a pay increase after training completion.
We have a part-time Customer Advisor opportunity to join our Pavers team in our Inverness Store on a 12-hour per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working.
What we look for in a Customer Advisor
We are looking for friendly, engaging, and positive people who want to give an amazing service experience to all our customers. You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to complement a customer’s needs, offering genuine, honest, and knowledgeable advice on our products. You will be the reason that customers want to come back again and again to our stores.
Are you passionate about achieving sales targets and finding just the right products for your customers? Do you have a ‘can do’ attitude to try new things, hit sales targets, and enjoy working in a fast-paced and fun environment? We will give you full training and support to ensure you succeed in your role. Prior experience is not required, but the right attitude and behaviours are essential. If this sounds like you, then we could be the perfect fit!
Pay for a Customer Advisor
From 1st April 2024 £11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour). Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour).
Benefits you will receive as a Customer Advisor
- Generous Staff Discount, some of which can be used by family and friends!
- Holiday Entitlement which increases with service
- Company Contribution Pension
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
- Access to wellbeing and financial support through RetailTRUST
Why You Should Join Us
We are a successful, highly profitable, family-run business with over 50 years of trading, over 170 stores across the UK and Ireland, and owners of the Jones Bootmaker and Herring Shoes brands. We strive to do right by our people. In 2021, we were recognized as one of the Top 10 Retailers in the country by Best Companies. In 2021, we became the first major retailer to achieve Carbon Neutral status. Since 2018, we have donated over £2.2m to the Pavers Foundation, supporting causes in health, education, and community. We provide great jobs in a supportive family environment. We know our colleagues are the backbone of our success, and we prioritize your well-being to ensure excellent service for our customers.
Customer Advisor employer: Pavers Shoes
Contact Detail:
Pavers Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with our products, especially shoes, handbags, and accessories. Knowing the ins and outs of what we offer will help you provide genuine and knowledgeable advice to customers, making you stand out during the interview.
✨Tip Number 2
Show your enthusiasm for customer service by sharing past experiences where you went above and beyond for a customer. Even if you don't have retail experience, think of times when you helped someone in a different context.
✨Tip Number 3
Demonstrate your 'can do' attitude by preparing examples of how you've tackled challenges or adapted to new situations. This will resonate well with us as we value flexibility and a positive mindset.
✨Tip Number 4
Be ready to discuss your availability openly. Since the role requires a mix of weekend and weekday shifts, showing that you're flexible and willing to work during those times will make you a more attractive candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Pavers is looking for in a Customer Advisor. Highlight your friendly and engaging personality, as well as your passion for customer service.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any previous customer service roles or experiences where you demonstrated a positive attitude and ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Pavers and how you can contribute to their success by providing excellent customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Pavers Shoes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to help customers in the past, even if it's from a different context.
✨Demonstrate Product Knowledge
While prior experience isn't required, showing that you have researched the products, such as shoe care and accessories, can set you apart. Be prepared to discuss how you would advise customers on their needs.
✨Exhibit a Positive Attitude
The role requires a friendly and engaging personality. During the interview, maintain a positive demeanour and be ready to share how you handle challenges with a 'can do' attitude.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer situations. Think of scenarios where you successfully resolved issues or met sales targets, and be ready to discuss these experiences.
