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- Tasks: Manage service bookings and customer communications for agricultural vehicles.
- Company: Join a reputable dealership in Kings Langley, specialising in agricultural machinery.
- Benefits: Enjoy a competitive salary, pension, and additional perks.
- Why this job: Be part of a dynamic team, enhancing your skills in a supportive environment.
- Qualifications: Experience in a service advisor role with agricultural vehicles is essential.
- Other info: Full-time hours with occasional Saturday mornings required.
The predicted salary is between 20880 - 21600 £ per year.
Location: Kings Langley, Hertfordshire, England
£26k - 27k per year + Benefits
Newstaff Employment Services is recruiting for an experienced Service Advisor of agricultural vehicles, on behalf of our client based in Kings Langley, Herts.
Previous service advisor experience working in a dealership that services/sells agricultural vehicles (such as JCB's), equipment and/or machinery is essential. Please note: UK based agricultural experience is required.
Responsibilities include:
- Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
- Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
- Liaise with the parts department to ensure parts availability, keeping customers informed.
- Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
The Role:
- As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage.
- Strong administrative experience is essential.
- Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately.
- A friendly, professional manner.
- Able to maintain strong working relationships with colleagues, the customer base and the manufacturers.
Hours: Monday to Friday full time office hours and some Saturdays mornings 8 am to 12 noon
Salary: Up to £26,000 pa depending on experience + Pension + Benefits
Service Advisor – Agricultural Vehicles employer: New Staff Employment
Contact Detail:
New Staff Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor – Agricultural Vehicles
✨Tip Number 1
Familiarise yourself with the specific agricultural vehicles and machinery that the company services. Having a solid understanding of brands like JCB will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the agricultural sector, especially those who have experience as service advisors. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly how you've handled customer interactions and managed service bookings. Be ready to share specific examples that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the company’s values and culture. Tailor your approach to align with their mission, showing that you’re not just looking for any job, but that you’re genuinely interested in contributing to their team.
We think you need these skills to ace Service Advisor – Agricultural Vehicles
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience as a Service Advisor, particularly in the agricultural vehicles sector. Mention specific brands or types of machinery you've worked with, such as JCBs, to demonstrate your expertise.
Showcase Administrative Skills: Detail your strong administrative abilities in your CV and cover letter. Include examples of how you've managed job cards, invoices, and customer information accurately in past roles.
Demonstrate Customer Service Skills: In your application, highlight your ability to maintain strong relationships with customers and colleagues. Provide examples of how you've effectively communicated job progress and handled customer inquiries in a professional manner.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the posting, such as 'workshop capacity' and 'parts availability', to show that you understand the role and its requirements.
How to prepare for a job interview at New Staff Employment
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Advisor, especially in the agricultural vehicles sector. Be prepared to discuss specific examples of how you've successfully managed customer appointments and liaised with workshop teams.
✨Demonstrate Technical Knowledge
While not mandatory, having some technical knowledge about agricultural machinery can set you apart. Brush up on common issues and solutions related to the types of vehicles you'll be working with, like JCBs, to show your understanding during the interview.
✨Emphasise Your Administrative Skills
Since strong administrative skills are essential for this role, be ready to discuss your experience with job cards, invoices, and customer information management. Provide examples of how you've maintained accuracy and efficiency in your previous roles.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle various customer service scenarios. Think of examples where you've successfully communicated with customers about job progress or managed their expectations regarding additional work needed.
