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- Tasks: Manage security patching and software deployment for customer devices and servers.
- Company: Join Computacenter, a global leader in IT strategy and digital transformation.
- Benefits: Enjoy hybrid working, training support, and opportunities for career progression.
- Why this job: Be part of a friendly team focused on outstanding service and customer satisfaction.
- Qualifications: Hands-on experience with Windows patch management and deployment tools required.
- Other info: Flexible working hours may be needed to facilitate the patching process.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hatfield / Milton Keynes / Nottingham
Hybrid Working – Required to be in the office at least 2 days a week.
Role Type: Permanent
Team / Service Overview
The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on a monthly / quarterly basis. Patch Management also provides software deployment to ensure all customer's core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations.
What you’ll do
- Manage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA
- 1st point of contact for escalation of Patch related incidents and problems
- Incidents and Problems are owned and managed through to resolution
- Undertake root cause analysis with technical teams where required
- Collaborate with other teams (where required) to ensure efficient remediation and resolution
- Facilitate meetings both internal and external
- Support other team members for cover and contingency
- This role will require a flexible approach and may occasionally require out of hours support
What you’ll need
- Hands-on experience of Windows patch management
- Technical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS)
- Experience of deploying security patches and software packages
- Experience of Microsoft operating systems and Patch Management process
- Thorough understanding of release and change processes and risk management
- A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems
- A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required
- Knowledge of VMware integration of operating systems
- In-depth technical knowledge of PC, peripheral and Network products
- Good written and verbal communication skills are essential to this role as are good documentation skills
- Experience of MI /Customer reporting
- Flexible team member
- Ability to assist with Service Integration process (new business)
The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation, and maturity.
Why should you join the Patch Management Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are a member of Computacenter's Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.
3rd Line Engineer - Patch Management (x2 hires required) employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer - Patch Management (x2 hires required)
✨Tip Number 1
Familiarise yourself with the specific patch management tools mentioned in the job description, such as SCCM/MECM and Intune. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Brush up on your knowledge of ITIL processes, particularly Change, Incident, and Problem Management. Being able to discuss how you've applied these principles in past roles will demonstrate your suitability for the position.
✨Tip Number 3
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours, as the role may require out-of-hours support. Highlighting your willingness to adapt can show that you're a proactive team player ready to meet the demands of the job.
We think you need these skills to ace 3rd Line Engineer - Patch Management (x2 hires required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patch management, deployment toolsets like SCCM/MECM, and your understanding of Microsoft operating systems. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your hands-on experience with Windows patch management and your ability to collaborate with technical teams.
Showcase Communication Skills: Since good written and verbal communication skills are essential for this role, consider including examples in your application that showcase how you've effectively communicated complex technical information to non-technical stakeholders.
Highlight Flexibility and Teamwork: Emphasise your flexible approach to working hours and your ability to work as part of a team. Provide examples of how you've adapted to changing circumstances or supported team members in previous roles.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Show Your Technical Expertise
Make sure to highlight your hands-on experience with Windows patch management and deployment toolsets like SCCM or Intune. Be prepared to discuss specific examples of how you've successfully managed patching processes in previous roles.
✨Demonstrate Problem-Solving Skills
Since you'll be the first point of contact for escalated incidents, it's crucial to showcase your ability to undertake root cause analysis. Prepare to discuss past incidents you've resolved and the steps you took to ensure efficient remediation.
✨Emphasise Team Collaboration
This role requires collaboration with various teams, so be ready to talk about your experience working in a team environment. Share examples of how you've facilitated meetings or supported team members during challenging situations.
✨Express Your Willingness to Learn
The ideal candidate should have a keen interest in Microsoft Security and a desire to learn about other operating systems. Make sure to convey your enthusiasm for continuous learning and any relevant training or certifications you've pursued.
