Institutional Client Services Associate
Institutional Client Services Associate

Institutional Client Services Associate

London Full-Time 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the go-to person for client queries and support on trading platforms.
  • Company: Join Interactive Brokers, a leading global financial institution in London.
  • Benefits: Enjoy hybrid work, career development, and daily company-paid lunches.
  • Why this job: Gain hands-on experience in finance while building relationships with key clients.
  • Qualifications: A degree and 1-2 years in a client-facing role are preferred.
  • Other info: Diversity and inclusion are at our core; apply today!

The predicted salary is between 28800 - 48000 £ per year.

Responsibilities

  • First point of contact for client queries, including but not limited to assistance with multiple trading platforms (desktop, mobile, browser)
  • Resolution of trade-related queries (order entry, trade execution)
  • Communication and escalation of high-level issues to relevant stakeholders
  • Relationship Management for key institutional clients
  • Project Management of platform and process enhancements
  • Other tasks including client training, general market research and development

Qualifications & Skills

  • Strong knowledge of listed Equities, Options, Futures, and FX
  • Analytical problem-solver with a passion for technology and financial markets
  • Prior experience in international settlements or clearing operations is a plus
  • University degree or higher
  • At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)

Location

20 Fenchurch Street, London, EC3M 3BY

Working Hours

8 am – 5 pm, Monday – Friday

Benefits

  • Career support and development
  • Salary commensurate with experience
  • Performance-based discretionary cash bonus scheme
  • Discretionary stock grant
  • Group Life Assurance cover
  • Group Income Protection
  • Occupation pension scheme based on Gross earnings
  • Hybrid working model
  • Above statutory annual leave, increasing with service
  • Daily company-paid lunch and healthy snack options during office days
  • Access to Private Medical Insurance, Dental Plan and Health Cash Plan (post probation)
  • Corporate events
  • Travel season ticket loans
  • Cycle to work scheme

Interactive Brokers is an Equal Opportunity Employer committed to diversity, equity, and inclusion. If you meet the requirements, please apply today!

Note: If you are not a passport holder of the country for the vacancy, a work permit may be needed. For more information, check our Blog. Applications should be made via the 'Apply now' button. Bank or payment details should not be provided during application.

Institutional Client Services Associate employer: Interactive Brokers

Interactive Brokers is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters professional growth and development. With a strong emphasis on diversity, equity, and inclusion, employees benefit from a hybrid working model, competitive salary packages, and a range of perks including daily lunches, health plans, and performance-based bonuses. Join us to be part of a forward-thinking team that values innovation and client relationships in the fast-paced financial sector.
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Contact Detail:

Interactive Brokers Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Institutional Client Services Associate

✨Tip Number 1

Familiarise yourself with the trading platforms mentioned in the job description. Being able to demonstrate your knowledge of these systems during an interview will show that you're proactive and ready to hit the ground running.

✨Tip Number 2

Brush up on your understanding of listed Equities, Options, Futures, and FX. Having a solid grasp of these financial instruments will not only help you in interviews but also in your day-to-day responsibilities if you land the job.

✨Tip Number 3

Network with professionals in the financial services industry, especially those who work in client-facing roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.

✨Tip Number 4

Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully resolved client issues or improved processes, as this aligns well with the role's responsibilities.

We think you need these skills to ace Institutional Client Services Associate

Client Relationship Management
Knowledge of Financial Instruments (Equities, Options, Futures, FX)
Analytical Problem-Solving
Technical Proficiency in Trading Platforms
Communication Skills
Project Management
Market Research Skills
Attention to Detail
Ability to Escalate Issues Effectively
Experience in International Settlements or Clearing Operations
Adaptability in a Fast-Paced Environment
Training and Development Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of an Institutional Client Services Associate. Familiarise yourself with the key tasks such as client queries, trade-related issues, and relationship management.

Tailor Your CV: Highlight your relevant experience in client-facing roles, especially within financial institutions. Emphasise your knowledge of equities, options, futures, and FX, as well as any analytical problem-solving skills you possess.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and financial markets. Mention specific experiences that demonstrate your ability to manage client relationships and resolve trade-related queries effectively.

Follow Application Instructions: Ensure you apply through the 'Apply now' button on our website. Double-check that you have included all necessary documents and that your application is free from errors before submission.

How to prepare for a job interview at Interactive Brokers

✨Know Your Financial Products

Make sure you have a solid understanding of listed equities, options, futures, and FX. Be prepared to discuss how these products work and their relevance in the market, as this knowledge will be crucial for the role.

✨Demonstrate Problem-Solving Skills

As an Institutional Client Services Associate, you'll need to resolve trade-related queries efficiently. Prepare examples from your past experience where you've successfully solved complex problems, especially in a client-facing environment.

✨Showcase Your Communication Skills

Since you'll be the first point of contact for client queries, practice articulating your thoughts clearly and concisely. Think about how you can effectively communicate technical information to clients who may not be familiar with trading platforms.

✨Prepare for Relationship Management Questions

Relationship management is key in this role. Be ready to discuss how you've built and maintained relationships with clients in the past, and think about strategies you would use to manage key institutional clients effectively.

Institutional Client Services Associate
Interactive Brokers
I
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